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HomeWestern Union Reviews
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Western Union Reviews

2.466666666666667 out of 5 stars
2.466666666666667 out of 5 stars
2.5
|Poor|60 reviews

Last reviewed 6 months ago

TrustScore

2.5
2.466666666666667 out of 5 stars
Poor
5 out of 5 stars
13
4 out of 5 stars
9
3 out of 5 stars
2
2 out of 5 stars
5
1 out of 5 stars
31
60 reviews in total

Review summary

Western Union receives mixed feedback from its users, with a significant number expressing dissatisfaction. While some customers appreciate the quick and smooth transaction process, noting that their experiences have been prompt and safe, many others report severe issues. Common complaints include problems with the app's functionality, which is described as slow and often unusable, leading to frustrating experiences during money transfers. Additionally, several reviewers accuse the company of mishandling transactions, with claims of funds being withdrawn but not processed, and difficulties in obtaining refunds. The overall sentiment leans negative, as a majority of consumers highlight serious trust issues and dissatisfaction with customer service.

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Based on reviews, created with AI

See what reviewers are saying

Malik Hussnian Akabr
Malik Hussnian AkabrFeatured

6 months ago

4 out of 5 stars

I used to do the transaction with…

I used to do the transaction with western union and never had problem and very recently I did the transsaction and it was smooth and prompt.the information they required fro verification to revive was... See more

adam eatmon
adam eatmonFeatured

6 months ago

1 out of 5 stars

Will not cash there own check… why you…

Will not cash there own check… why you ask. Because it was paid to the order of my middle name and last name and not my first name( that I don’t go by and nobody know me as) My ID has my full name o... See more

Katie Armijo
Katie ArmijoFeatured

6 months ago

1 out of 5 stars

I want my money back today …

You guys are one of the worst company’s to ever be trusted with money! Scamming, people on a daily saying my card was decline after you already withdrawal the money from my account. It’s been ten day... See more

KOAMI
KOAMIFeatured

6 months ago

4 out of 5 stars

Es wird immer schnell bezahlt.

Es wird immer schnell bezahlt.

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Malik Hussnian Akabr
Malik Hussnian Akabr
1 reviews•New Reviewer
Featured
7 months ago
4 out of 5 stars

I used to do the transaction with…

I used to do the transaction with western union and never had problem and very recently I did the transsaction and it was smooth and prompt.the information they required fro verification to revive was quickly handled

Helpful?
adam eatmon
adam eatmon
1 reviews•New Reviewer
Featured
7 months ago
1 out of 5 stars

Will not cash there own check… why you…

Will not cash there own check… why you ask. Because it was paid to the order of my middle name and last name and not my first name( that I don’t go by and nobody know me as) My ID has my full name on it. I don’t see why there is a problem. Ft Smith Arkansas Walmart on Zero street don’t wast your time

Helpful?
Katie Armijo
Katie Armijo
1 reviews•New Reviewer
Featured
7 months ago
1 out of 5 stars

I want my money back today …

You guys are one of the worst company’s to ever be trusted with money! Scamming, people on a daily saying my card was decline after you already withdrawal the money from my account. It’s been ten day still says pending an I don’t have access to that money and it’s my money not yours. Would of never happen it you agents could understand English, I suggest fixing this issues

Helpful?
KOAMI
KOAMI
1 reviews•New Reviewer
Featured
7 months ago
4 out of 5 stars

Es wird immer schnell bezahlt.

Es wird immer schnell bezahlt.

Helpful?
Hamid Zaroon
Hamid Zaroon
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

It has been quick and safe

It has been quick and safe

Helpful?
RAUL
RAUL
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

La app de Western Union siempre da fallos

La aplicación iba lenta y fallaba muchas veces. Me fue imposible hacer el envío de dinero por Western Union. Lo intenté haciendo el pago por cuenta bancaria y por tarjeta de débito, pero de las 2 formas, siempre daba error. Al final me dejó, pero no me descontó el dinero de mi cuenta. Aparentemente estaba todo correcto, pero el dinero seguía en mi cuenta del banco. Así que volví a hacer el envío y después de varios intentos que daba error, me dejó enviarlo. Y en esta ocasión, sí me descontó el dinero de mi cuenta. Pero aparecía como si hubiera hecho 2 envíos de dinero a la misma persona. LLamé para que anularan el "primer" envío pero tardaron 30 días en anularlo. La aplicación de Western Union siempre da fallos. No la recomiendo

Helpful?
Gary Stallones
Gary Stallones
1 reviews•New Reviewer
7 months ago
2 out of 5 stars

App too slow

This app/program is so slow as to be unusable. I have to constantly back up and start over to finally finish a transaction. I have used this program for a year to send money to family overseas and it is so frustrating that I wish I had an alternative that would be accepted in remote thailand. Please hire a real programmer to rewrite this so that it can be used. Thank you.

Helpful?

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Betwa Findjeu
Betwa Findjeu
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Nie wieder das Geld über Western Union…

Nie wieder das Geld über Western Union senden. Taptap Send ist viel besser und effektiver, und nicht mit Western Union zu vergleichen. Bei WU kann eine Transaktion bis zu 4-5 Tage dauern, was extrem nervig ist. Was passiert wenn das Geld für einen Notfall gebraucht wird? Es wird keine Lösungen gefunden und keine Hilfe wird angeboten. Also nie wieder mit WU.

Helpful?
Corri Bonfield Chavez
Corri Bonfield Chavez
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

I needed a refund for my money order.I…

I needed a refund for my money order.I put in the request online.I was told to go into walmart for my refund. They told me I had to come back another day because it had not processed yet. I came back and they told me a check will be mailed to me in 15 days. I never received the check. I called western union multiple times to ask the status. Long story short, after 5 times going back to Walmart, they finally told me and that there was never a check being sent out. I needed to ask for a money pick up, not a refund. That I worded it wrong. At no time did they tell me over the phone, in person or my email confirmation that I needed to ask for a money pick up instead of refund. A long drawn out process that could have been avoided with proper communication.

Helpful?
Georgina D'souza
Georgina D'souza
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Western Union Receiving Money Processing Issue

Western Union. Kindly Assist in receiving money transferred into my mobile wallet ( M-PESA). The money has been processing for a long time and that money is very important. it is such an inconvenience to wait for 1 - 5 days for money that's not even guaranteed to come further more the customer care aren't really helping. Kindly Help me receive that money.

Helpful?
GIACOMO POJAGHI
GIACOMO POJAGHI
1 reviews•New Reviewer
7 months ago
2 out of 5 stars

Andava tutto bene

Andava tutto bene, poi ad un certo punto mi hanno bloccato tutto chiedendomi documenti anche personali e cose assurde, capisco tutelare il cliente, ma questa è una esagerazione. Io non do documentazione od informazioni a persone che non conosco, quindi ho dovuto rinunciare ad un servizio che mi aiutava a sostenere dei familiari, troverò altro. State attenti.

Helpful?
Mr. Dj Wolfmann
Mr. Dj Wolfmann
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Til Western. Union

Til. Western Union. I. Laver. For mange. Sær. Og. Egn. Regler. Der ikke har. Grund. I. Lovgivningen eller eu. Loven.og. Eller. Til. dags kursen . I de forskellige. lande. Eks. Begrænsning. Af tilsendelse. Af. Middler. Til udlandet fra dk. For. Mange. Af Egen. Og selv. Bestanden. Hjemme stikket. Regler der ikke har med loggninge. I eu at. Gør at der er igen der hverken vil bruge jeres. Apps. Eller. Butikker.

Helpful?
Khalid Ahmed
Khalid Ahmed
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Worst money transfer experience

This is the worst money transfer experience I have ever had. I tried to transfer money three days ago through their app and they kept send me emails and messages on daily bases about messing data which they didn't ask for from the beginning. I will not ask for a refund because I know It will be a waste of time

Helpful?
Umar Patel
Umar Patel
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Payment not going through

I have had a very frustrating experience with Western Union. I made multiple payments, and each time the money was taken out of my bank account, but then Western Union declined the transfer. When I contacted customer support, I was told that the money had not been received on their end. However, my bank app and statement clearly show that the money was deducted. This is extremely stressful, as I am left out of pocket and without any clear resolution. I expected a reliable service, but instead I am left chasing both Western Union and my bank to find out where my money has gone. This lack of transparency and accountability is unacceptable.

Helpful?
MANSOOR
MANSOOR
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

بطيئة جدا

بطيئة جدا، لا يتم ارسل أموال سريعة بعدما يتم قطع أموال من الحساب يتم احجز الأموال من يومين إلى 5 أيام وهذا الشيء مزعج جدا

Helpful?
Sil Sg
Sil Sg
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

BLOCCO PER RICEVERE DENARO

Da novembre sono bloccata su WU, non riesco mai a finire di compilare il questionario, e ho parlato decine di volte con il Customer service, senza soluzione. Cosa devo fare? Grazie

Helpful?
Waldemar Örtli
Waldemar Örtli
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Sehr gut und sehr übersichtlich.

Sehr gut und sehr übersichtlich.

Helpful?
Damelys Caraballo
Damelys Caraballo
1 reviews•New Reviewer
7 months ago
2 out of 5 stars

Siempre tengo que esperar

Siempre tengo que esperar, incluso hasta 1 día, para poder retirar el dinero, ya que siempre está en revisión.

Helpful?
AC
AC
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Smidigt säkert och enkelt.

Smidigt säkert och enkelt.

Helpful?
ébano
ébano
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

SOIS UNOS LADRONES LADRONES LADRONES…

SOIS UNOS LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES LADRONES

Helpful?
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About Western Union

Western Union is a global leader in money transfer services, specializing in facilitating international remittances for individuals and businesses. Through its user-friendly platform, available on both its website and mobile app, the company enables customers to send and receive money quickly and securely from India to various destinations worldwide. With features such as real-time tracking, competitive exchange rates, and minimal transfer fees, Western Union caters to a diverse clientele seeking reliable financial solutions for personal or business transactions. The company's services are designed for individuals needing to send money to family and friends abroad, expatriates, and businesses engaged in cross-border trade. Western Union prioritizes customer security by employing encryption technologies to protect sensitive information during transactions. By providing convenient options for sending money online or through mobile devices, the company continues to meet the evolving needs of its customers in an increasingly digital financial landscape.

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