Wessex Internet Reviews

What can we say! After a night stressing about where the cable could go and worrying about how it will affect the garden, Team 5 arrived and within minutes all was explained and work started. They were so polite and just got on with the job. We were amazed at how quickly the job was finished. You would never know anyone had dug a trench through our border and over the lawn. We were so pleased. They even pointed in a couple of slabs for us. Apart from a few missing weeds, which was a total bonus, the garden looks untouched. Thank you Team 5 for your haed work and making it all stress free for us. We wouldn't hesitate to recommend you

Max connected up our fibre optic broadband and installed the router and booster very efficiently and tidily. All working very well. Good job Max!

Mark's Garden Team 4 arrived on the dot. Extremely polite and friendly. Walked me through the job scope and we agreed the route through the garden to my preferred csp location. Access into my garden couldn't accommodate their machine so they had to dig manually which was not easy as mostly chalk and flint under thin soil. They did a sterling job and surprisingly quick. Explained the next step in the process for the installation indoors. Very good experience.

Garden Team 4 lead by Mark were excellent 👏. Extremely courteous, helpful, efficient and thorough. A very professional team keeping, and leaving the site clean and tidy. A pleasure to have you on site. Thank you G T 4 and Wessex Internet.

Can’t rate Wessex Internet highly enough - Garden Team 5 here today, turned up on time, really helpful in planning where things were going and left site clean and tidy. Customer service overall for WI is excellent- you can easily get hold of helpful well trained people - they’ve even accelerated the final instal as my old Openreach line has been down for two weeks - Bye bye Openreach!

Amazing setup given some very difficult conditions at my property, Poppy was an absolute credit to the company and did an incredible job. Once it was all set up, we went from approx 0.5mbps to 800+, which is mind-blowing. Couldn't be happier, Wessex are heroes for doing what they're doing

Team 5 were efficient, helpful and courteous

Gardening Team 5 came to my house today to run cables through my garden to my house. Not only were they very professional and polite, they’ve done an incredibly neat job - you’d never ever know they had been - and you can’t see the cables anywhere. Great service!

Garden team 4 were lovely to deal with. All friendly guys, a great first experience of joining up to Wessex internet.

Team 5 came out today , no mess , friendly & did 3 properties on site instead of just the one that was booked in .

Garden team 2, headed by Joe did a fantastic job - very efficient. Thank you

Team five installed our cable, they were all polite, helpful and considerate. They listened to us regarding the route. The garden and pathway were left immaculately.

Great tidy job from team no 5, the lads put the cable where we wanted it

Really happy with the service provided by Wessex internet and their staff members, the whole process has been straightforward and transparent throughout! Adam and Jamie finished the installation today and were professional and friendly! Charlie M

Great visit from Wessex Internet Garden Team 5 as they laid the fibre into our premises. Very fast, very professional and so tidy! Although they had to do a long run along our lawn, it's almost impossible to see where they have been. Fantastic job! Cheers lads!

The whole process from start to finish was great, very easy to sort anything out, so very happy with everything.

Very friendly and persistent sales team convinced us to switch. Very efficient installation. Unfortunately though our Internet performance is now much worse than it was with BT so we plan to switch back. Not the promised super fast broadband we expected.

A most hard-working and helpful company and the results look excellent. My only suggestion is: it would have been helpful to talk to a rep on site before the cable engineers came to fix the input box, as the input point was too distant from the optimal router position and the farthest corner of the house from my study. An interrnal cable, fixed by my son-in-law, solved the weakness and the system is now working well..

Installation is now going well bu I have had problems. About 2 weeks after going live it stopped working and it took 4 days for some one to come out. I had a morning slot(for which I took a morning off). I called the office several times and was assured that he would be with me by 12.00. Engineer finally arrived around 2.00 and told me that he had been taken off my job by his manager because someone had called in sick. No one had the courtesy to let me know this. Problem was a poor connection in the outside box and was resolved in 10 minutes. I’ve also had trouble connecting an echo and I was eventually told to connect to the 2.5 ghz channel. This did resolve the issue but the first commissioning engineer said to only use 5g. I’ve also had a problem with the “landline” number as the automatic answering facility was cutting in before my own answering machine. Despite a long time on the phone and being assured that the facility had been disabled, it was still cutting in. I finally gave up and reduced the answering time on my machine which sometimes means that it cuts in before I can answer but at least it works after a fashion. Despite all this all the staff are courteous and try to do their best. There is obviously some lack of communication which is not ideal for a communication company.