European Wax Center Reviews

Niha at Bethel Rd in Columbus was wonderful. She explained her plan prior to starting and checked in throughout the service. She also gave feedback about color selection for the eyebrow tint service. I will book with Nina again.

Navigating the Tradition Florida EW is a quagmire. They don't like to Post ANY Prices, instead Referring to the Website while you're standing right in front of them and Asking: "are you Rebooking/Renewing?" They don't Show You what you're are Rebooking/Renewing. No Product Price Lists anywhere so you can Look at it, compare and contrast it, etc. Hard Sales Tactics. Pricing is a Mystery. Are they Ashamed of their Pricing? They ASSume you know everything about their Business and if you ask a Question, you're Treated in an Impatient or even Hostile Manner. I've been to other EW's and they don't Operate in this manner. Instead, they're Open and Discuss what "Package" you have and where You are in that Package, and what to Expect. There's No Guess Work. Here though, their Communications here are stilted. I've also been around the World i.e. actual Brazil where they are much more thorough and don't Nickel & Dime each hair. They also Shape Professionally. There's no "Extra Fee" for Shaping. So, this one Office should be Called "American Wax" because there seems to be a Poverty Mindset, and it's a Minimal Wax. I can't wait till Fort Pierce gets one, hopefully they'll have a more Open and Communication oriented Staff that is more Transparent with their Product and Considerate of their Questioning Patrons.

Joslyn is amazing she is so smooth; I didn’t feel anything!!

European Wax in Fort Lauderdale burned my eyebrows I called four times to tell them what happened to me and asked the manager to call me back corporate to call me back anyone to call me back and they ignored all of my phone calls. I have been going there for many years without any complaints, I cannot believe that they ignored this one .

My girl Yazmine is my go to and professional down to earth and made the experience always a good one. Having that comfort and sense of care in this business keeps me coming back. It's always good and she makes sure to do a great job. I recommend using her. Her skills are on point and she strives to do the best she can.

If you care about your skin DONT GO HERE I usually never leave a bad review anywhere but this place did it for me. I was injured during a session due to negligence and unprofessionalism by an esthetician there. They lack skill, and protocol. She didn’t follow the correct procedures and do the task the right way instead rushing and winging it. I just saw another bad review for them that’s similar to my situation in terms of how they act at this establishment. Long story short I am now in talks with the companies lawyers to work this out. I developed folliculitis and hyperpigmentation after I went here it’s been over a year and it took them a year to take accountability for their mistakes after I constantly kept reaching out to the claims team. However they are still being difficult and trying to get rid of me without making things right. I am dealing with the consequences of going to this place because I wanted to take advantage of their promotion they were offering (cheaper priced service than others) but it’s not worth it. They have to do promotion deals to get customers in the door and I should have known that was a red flag but I still went. When I say worst of the worst I can’t emphasize that enough. They disregard customers and don’t care about the actions they’ve done. I am now scarred physically and mentally I don’t want it to happen to anybody else that doesn’t have the courage to speak out like myself. My once perfect skin tarnished because of these clowns. They have bad staff and terrible service. I am doing my part in warning people while still battling these sick people for what they’ve done to me. I have spent thousands of dollars as well as a lot of time and went to countless doctors to try and heal my issues but still no luck. They are liars and not knowledgeable about their own field. I will be heard and compensated and will not give up on this matter. I will place a negative review everywhere I see fits explaining this horrible experience I’ve had with them and make sure to get the word out with the network of people I know in Bellevue and surrounding areas. I have been silent because I thought they were going to help me but it’s been this long and nothing has changed.

tried to cancel my membership July 3rd, but management never called me back. I figured it was because of the holiday, but I called a second time (Saturday, which is today) and they assured me when the manager was back from lunch they would contact me. Two hours later I called and asked what was going on. Turns out the manager was on the phone so I asked her: Were the women at the desk not giving you your messages? Or was it a marketing tactic? she explained she needed to go to Regional Management to get a cancellation started. I asked why she never called me back and she didn't have an answer. She attempted to ask me why I want to cancel and I told her I didn't need a reason. So now, 200+ dollars later I have contacted my bank to stop payment on future transactions which cost me another 25 bucks. I am never buying a membership from anyone ever again. And they can keep the rest of my eyebrow appointments that I paid for because I am over trying to recoup anything from this awful experience.

I called in 6/10/24 to cancel an appointment as well as inquire about how to cancel a recently purchased wax pass. At that time, I was informed by the representative that she would cancel the appointment, but the store manager would follow up with canceling the pass. After not hearing from anyone, I followed up with a call a week later and left a detailed voicemail. I was subsequently charged for the monthly fee after 3 weeks of trying to cancel. I finally spoke with the manager 6/29/24 after 3 weeks and 3 phone calls. Amber was rude and informed me that she did not have time to complete the transaction and would do it later that day. I asked how this would be confirmed, and she stated an email would be sent. It was never completed. To date, I have spent one month trying to get this resolved. I have since disputed the charge with my bank, but it should not have come to this.

Staff and service are great, but the refund policy for wax passes is terrible. No one wants store credit for waxes when you wanted a refund on prepaid waxes! For a policy this egregious, the staff should explicitly state no refunds after 30 days. A block of fine print text at the desk or on a phone screen isn't enough. I've reevaluated my opinion on EWC based on this policy, and while I might be locked in for another year, I'll be gone the next. It's too bad since I've been a loyal customer for a year now. It's alright though, not like NYC is lacking in alternative waxing spots.

I HAD A BAD EXPERIENCE AT THE BEGINNING OF MY VISIT. I WAS WAITING TO BE CALLED IN AND OVERHEARD A GIRL I THINK THEY REFERRED TO AS MARIA BEING DISRESPECTFUL TO AN EMPLOYEE. I SAT AND WAITED WHILE THE GIRL CONTINUED TO DEGRADE THE OTHER GIRL. I DO BELIEVE BEFORE I ENDED UP WALKING OUT THAT THE GIRL REFERRED TO HER EMPLOYEE AS HAYLIE. AND TOLD HER THAT SHE LEAVES A BAD TASTE IN HER MOUTH. I STATED THAT IT WAS DISRESPECTFUL TO TALK TO AN EMPLOYEE THAT WAY AND TOLD THE MARIA LADY TO CANCEL MY VISIT. I THINK THIS PLACE NEEDS BETTER MANAGEMENT THAT SHOULD DEFINITELY KNOW HOW TO SPEAK TO THEIR EMPLOYEES. THIS ISNT THE FIRST TIME IVE GONE TO THIS LOCATION AND THIS SAME GIRL WAS DISRESPECTING SOMEONE ELSE. I HOPE THESE OWNERS OR GMS START TO CLEAN THE PLACE UP.I DONT THINK VERBAL ABUSE IS THE WAY TO TALK TO OR TREAT ANYONE.

I changed locations from Carrollwood to currently South Tampa on Neptune, I have gotten random Estheticians since then. Today I met Lana! She was so caring, professional and made sure to pluck the tiniest hair :) I will definitely book her as my regular person!!

I see Jill at the Gloucester location, she's great take's her time and make's me feel comfortable

I’m here to share my story that way it doesn’t happen to anyone else. I went to this place to get service from this so called spa, the lady at the front desk sold me a package for 12 services and I only had to pay 66.00 for it. After I pay for the package I noticed that she asked for my card information, it was strange because I already had paid, but i didn’t put to much thought into. Time passed and I noticed on my bank statement that I was charged 315.00. I called and asked for the money to be returned and on that 1at phone call they hang up. I called again and the second person that answered the phone said that will send a message to be called y a manager, I didn’t received a call back but because it was the week of Christmas I gave them more time. On January I called again and left the same message to be called back because I wanted my money back and I didn’t wanted any services to be provided, still manager didn’t called. Just now I called again and Rosa (if that’s her real name) told me that the only thing that she can do is send another message to the manager to call. I asked what happened with the other three times that “they sent the message” and she said it maybe got lost. I asked if it was an electronic message how can be lost and if it grew legs, very sarcastic she said yes. Please don’t get any service from this place they don’t have costumer service, they laugh at you and brush everything off. I will be writing a bad review here and all other platforms until my problem gets resolved

Got a back wax for the first time at Cottle Road, San Jose, California. By a woman named Sofia, and she was so professional, kind, and courteous. Made me feel the best self-care in saving a therapist bill. She was outstanding. Definitely going back as I can’t reach my back with a razor.

tldr: My waxer skipped my confirmed appointment, and the front desk left me waiting for 20 minutes. So I requested a refund of my pre-paid Wax Passes — but, two months later, European Wax Center still has not provided the refund. I’ve been a loyal Wax Pass customer for several years. The issue began when I arrived for my confirmed appointment, and I saw my waxer outside in the front parking lot. The front desk rep checked me in, claiming my waxer was in the back and finishing up with another customer. As I waited, the front desk rep kept assuring me the waxer was "almost ready" for me — but the explanation for why she was so late changed several times. Finally, after waiting 20 minutes past my appointment time, I told the front desk I couldn't wait any longer. No one apologized. No one offered to reschedule. And no one explained why my waxer left the building before a confirmed appointment or why she she still wasn't prepared 20 minutes after the appointment time. When I got home, I filled out the request for a refund of my Wax Passes, in accordance with the EWC policy. Nearly two months later, I've now filled out that form twice and emailed both the Kenwood and corporate location multiple times. There is still no refund and no resolution.

Terrible service except from the waxers, the front office start are so rude. The teachers to the waxers, oh my goodness she is so rude!!!! Then you call head office leave a message and no one calls you back. When there is a special they don’t tell you! They just tell people at the time of the wax!! So pathetic! On Black Friday why not advertise it so you can make more sales? Old school mentality of making sales. I won’t even mention which location, in SoCal. Find a better wax place!!

I had the worst experience with European Wax in Lansdale. They sell everything very well but then when there is an issue they fall back on this is our policy. I needed to cancel my subscription (first mistake) and when I tried the person that answered the phone was unable to process cancelation she stated someone will call me back that day, 8 days later someone called me back, not only did they tell me there will be a 25 charge to cancel but I can only get store credit. Something I was not told when I made the purchase. I want to cancel why would I want store credit, she over talked me when I was asking questions, I asked why was I not told I had 30 days to cancel. She said I don't remember what I said well that is something you should say. I've had service there twice and each time the esthetician missed a lot. I would not recommend this company or this location to anyone. They have a hidden agenda, they are not honest at all. you need to ask every question because they won't tell you anything and they rush you so you don't have time to ask questions. Very unhappy. They want to give me a $61.00 minus my $25 cancelation fee they tell you nothing about. I don't like the place why would I purchase something there. Very dissatisfied and I will make sure I let everyone I talk to know about this place.

WORST SERVICE/CUSTOMER SERVICE EVER! I have been going to this location for almost a year getting my 12 y/o daughter's eyebrows waxed. I went today to see Kim, not the usual person I see, and experienced the worst service/customer service I have ever had. Kim waxed half of my daughters eyebrows and then stopped because "she has acne and put lotion on her face". This of course after they charged me. My daughter, like most 12 y/o girls has acne, and put lotion on her face at 7am. The appointment was at 3pm. I have never had an issues with her getting waxed because of these things. I went back in and demanded my money back at which point Kim argued with me that she has a daughter who "she would never wax" and has "been doing this for four years". The girl at the front desk called the manager, Monica, who did not ask to speak to me or offer any apologies. For that matter, no one apologized to me or my crying daughter. To make matters even worse, after I got home I realized that Kim burned my daughter's face with the wax. I will never go back here and highly suggest no one does either.

Terrible, terrible service. My esthetician did not ask me what I wanted and went ahead with a procedure which was horrible. I spoke to the front desk person about how she had botched my waxing, and he said "well that's the way it is." I paid top dollar for a terrible wax. The McDonalds of esthetician services. Dont' go there!

Theft! And rude people working the front desk. As soon as my girlfriend walked out of my appointment she realized that she left her Versace sunglasses behind. She walked to the car to double check, and then back to go retrieve them. Upon entering less than a few minutes later, she was told that somebody was in the room and that they were not able to check. Since she had just left and didn’t understand how somebody could already be waxed in the same room, she suggested to knock on the door to ask if the sunglasses were in there. She went to go knock and the front desk receptionist yelled at her to get away, and that she was not allowed to knock, nor would the receptionist check. My girlfriend had no choice but to wait until the “next client” came out. After 10 minutes of waiting the front desk, receptionist said there was no point in waiting and that it will be over an hour. My girlfriend is undergoing a major surgery in the next few days and with all the stress of that she came back to the car in tears. She said, “I don’t know what else to do. She won’t let me check.” We were late for a doctors appointment so we had to leave and within 30 minutes, she got a text saying that they checked the room and didn’t find any glasses. How convenient! So let me get this straight, we can’t check the room, we can’t wait, and as soon as the room is “open to check”, they are magically gone? What more likely happened is the rude receptionist didn’t like my girlfriend going to knock on the door to ask if they were in there. After she got on her power trip and yelled at her, what incentive would she have to call and say “oh I found them”. The answer is zero. Again, 100%. sure she was wearing them walking in, came out with nothing, and somehow they magically disappeared. The aesthetician who worked on her was great, the lady at the front desk, rude as can be. We will be filing a police report and it’s sad that after many years of going there, she will never be back.