European Wax Center
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Waxer skipped my appointment, front desk left me waiting, and EWC still refuses to refund me
tldr: My waxer skipped my confirmed appointment, and the front desk left me waiting for 20 minutes. So I requested a refund of my pre-paid Wax Passes — but, two months later, European Wax Center still has not provided the refund. I’ve been a loyal Wax Pass customer for several years. The issue began when I arrived for my confirmed appointment, and I saw my waxer outside in the front parking lot. The front desk rep checked me in, claiming my waxer was in the back and finishing up with another customer. As I waited, the front desk rep kept assuring me the waxer was "almost ready" for me — but the explanation for why she was so late changed several times. Finally, after waiting 20 minutes past my appointment time, I told the front desk I couldn't wait any longer. No one apologized. No one offered to reschedule. And no one explained why my waxer left the building before a confirmed appointment or why she she still wasn't prepared 20 minutes after the appointment time. When I got home, I filled out the request for a refund of my Wax Passes, in accordance with the EWC policy. Nearly two months later, I've now filled out that form twice and emailed both the Kenwood and corporate location multiple times. There is still no refund and no resolution.