European Wax Center
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Rude store manager
I called in 6/10/24 to cancel an appointment as well as inquire about how to cancel a recently purchased wax pass. At that time, I was informed by the representative that she would cancel the appointment, but the store manager would follow up with canceling the pass. After not hearing from anyone, I followed up with a call a week later and left a detailed voicemail. I was subsequently charged for the monthly fee after 3 weeks of trying to cancel. I finally spoke with the manager 6/29/24 after 3 weeks and 3 phone calls. Amber was rude and informed me that she did not have time to complete the transaction and would do it later that day. I asked how this would be confirmed, and she stated an email would be sent. It was never completed. To date, I have spent one month trying to get this resolved. I have since disputed the charge with my bank, but it should not have come to this.