Waveshare Electronics is a technology company that designs and manufactures electronic components, development boards, and modules for makers, engineers, and electronics enthusiasts. The company offers a range of products including microcontroller development kits, sensors, displays, and various electronic accessories for prototyping and educational purposes. Their products are commonly used in DIY electronics projects, IoT applications, and embedded system development.
Reviewers frequently report negative experiences with Waveshare Electronics, citing customer pain points more often than praise. Common complaints include support, raspberry, customer, service.
A smaller set of reviewers mention positives such as products, customer, package, love. Overall sentiment is predominantly negative based on 23 reviews and an average rating of 2.5 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 23 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 3.5 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 23 most recent reviews.
“Very fast response from customer service when I wanted to cancel an order”
“Customer service is awfull”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
Waveshare ElectronicsThis company | 2.5 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.9 out of 5 (poor) | 1.1 out of 5 (poor) | — | 23 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Waveshare Electronics is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.1).
23 reviews of Waveshare Electronics. Filter by what matters to you.
Over a year ago
Customer service is awfull. I got on of their raspberry pi pico documents with an LCD, loaded their own demo program and the display didn't work. Customer support had no answer why it didn't work and... See more
Over a year ago
Very fast response from customer service when I wanted to cancel an order!
Over a year ago
I asked support to advise me which GSM and E-paper HAT could be connected to a raspberry zero at the same time. Some HATs come with GPIO pins where you could place another HAT upon. I assumed the manu... See more
Quick answers to the questions people ask most.
Waveshare Electronics specializes in development boards, microcontrollers, sensors, displays, and various electronic components for makers and developers. They offer products compatible with Raspberry Pi, Arduino, and other popular platforms.
Store hours vary by location. Please contact your local Waveshare Electronics store directly or check our website for specific hours of operation.
Yes, Waveshare provides technical support including documentation, tutorials, and customer service assistance. Support resources are available on their website, and you can contact them directly for specific technical questions.
Returns are typically accepted within 30 days of purchase with original packaging and proof of purchase. Defective items can be exchanged or refunded according to warranty terms.
Yes, Waveshare Electronics ships to many countries worldwide. Shipping costs and delivery times vary by destination and shipping method selected.
You can contact customer service through their website contact form, email, or phone. Contact information is available on their official website under the customer support section.
Many electronics retailers offer educational pricing programs. Contact Waveshare directly to inquire about potential discounts for educational institutions or bulk orders.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 61% are 1–2★.
Customer service is awfull. I got on of their raspberry pi pico documents with an LCD, loaded their own demo program and the display didn't work. Customer support had no answer why it didn't work and didn't want to refund me my money or send a replacemt product.
Very fast response from customer service when I wanted to cancel an order!
I love their products!
I asked support to advise me which GSM and E-paper HAT could be connected to a raspberry zero at the same time. Some HATs come with GPIO pins where you could place another HAT upon. I assumed the manufacturer could tell me which of their product could work together that way. After eleven days and eight (seven further) enquiries from my side I was told it was not possible, although all through the time support claimed it was! Very bad and cheating attempt to sell something without use to the customer!
Customer Support Is Very Impressive
Don't by e-paper displays from them because getting them to work is a gamble. 1. They don't specify the ID of the display module at all which is essential to find working libraries to use them. This dumb company just writes "2.9inch e-Paper Module (B)" but this is useless! We need an ID like GDEW029Z10 2.9" b/w/r 128x296, UC8151 (IL0373). 2. If they offer an example code. It only works on Arduino UNO and Raspberry. And there is no code explanation but some horribly complicated examples. Avoid WAVESHARE at all costs if you do not want to loose hours of your life!
I love their products and I believe they put real effort into producing products. I have really enjoyed using their products designed for the Raspberry Pi family.
Ordered 100pc of e-ink displays, which arrived 6 days later with DHL, no issues, very responsive support.
Waveshare shipping, customer support constantly lie. Shipping service is not what was asked for, paid for and listed/specified on the invoice. They don't care, they take your money and that's it. 2 attempts to do this and 2 plethora of lies, it is not misleading or mistaken, it is clearly lying and refusing to take action and have now stopped replying. Will never deal with them again
Bought some goods on the website; quality is horrible. Asked to initiate returns and was asked to ship item to China. Nowhere on their website do they mention where it is shipped from nor where you'd need to send it back. Additionally, they ask to lie on custom form and declare only 1/12th of the actual value. Customer Service stopped responding after a few email exchanges. DO NOT purchase from this website.
I bought an IPS/QLED screen, honestly up until I received it I didn't believe such a combination was even possible, but it indeed has all the advantages of both technologies as far as I see They mis declared the package though, so I ended up paying 50% in customs taxes So if you read this, to Turkey, you need to declare the full value of packages and refuse to send anything above 150 euros before contacting a customer
Bought a RP2040 zero Raspberry zero from them, item is non functioning and shows build defect (missing SMD resistor). Tried to contact them, never received any answer. Consumer support is non existent from my point of view. Seems that their product is never tested before leaving factory.
Item never arrived. There response was to get me to chase the courier. When i declined there email response was vague and unhelpful. not sure whether theyre even chasing the courier.
I wrote an initial bad review about the 10.1 inch HDMCI LCD for the Raspberry Pi4, which I've now deleted. I was wrong because I didn't have the patience to read the instructions on how to set it up. I've now set it up and it's a sturdy decent display. The only flaw is that it only works with Raspbian and Ubuntu Mate, so to work with any OS on the pi would have been far better. But, so far a good solid screen that's worth the money
We purchased both the AlphaBot (Arduino) and the Alphabot2 (Raspberry Pi). Both kits were difficult to put together for fear of breaking force fit parts. Arduino bot came with a broken support right out of the box. The batteries (15680) don't fit the battery bracket. Bot turned on once and we haven't been able to turn it on again. The Raspberry Pi was sold as a Raspberry Pi Zero W, but the bracket is only for a version 3 Pi. There is a adapter board supposedly, but can't find it on any website. Stuck with two robots that don't work.
Before you buy anything from Waveshare, you should know that their manuals, instructions, help, files are the crappiest thing you will find. In case you still decide to buy thinking that you will get any after sale service the forget it. It's the worst. It's the most irresponsible and unethical company I have seen. I wish I would have seen the experiences shared by others before I had a business with them.
I recently ordered a few items from Waveshare direct and had a great customer service experience. I accidentally put in the wrong address so the package was lost in transit and USPS could not help. Waveshare kindly resent another package, despite it being my mistake, and I got it quickly after. I really appreciate their understanding and the fact they resent a package so I could enjoy their products, even thought it was my mistake.
The contact service support are not helpful, they're not responding on the after sales support you need - neither skype nor email.
Steer clear - it's the crappiest company you can ever imagine. They will lie you about the goods they don't have, promising get them on a next day (which actually might take weeks). When they're stating they shipped a package it's not necessary means so. In my case the tracking code showed that package was on the sender side for a week before was given to DHL courier. In total it took 'em about a MONTH to ship a package from the date of order.
The brand is okay if you buy from a local store that uses the higher price to cover average losses. International shipment can however take many months and you are always pretty much screwed if you need to return goods to Asia. The price of goods couldn't possibly cover additional shipping for a 10% failure rate. Buy from here if you are ready to take high risks for a marginally higher average profit.
Most locations accept major credit cards, debit cards, and online payment methods. Some locations may also accept cash or other payment options.
Yes, products typically come with manufacturer warranties that vary by item. Warranty terms and coverage details are provided with each product or available upon request.
Yes, once your order ships, you'll receive tracking information via email. You can use this information to monitor your package's delivery status through the shipping carrier's website.
Waveshare Electronics is a technology company that designs and manufactures electronic components, development boards, and modules for makers, engineers, and electronics enthusiasts. The company offers a range of products including microcontroller development kits, sensors, displays, and various electronic accessories for prototyping and educational purposes. Their products are commonly used in DIY electronics projects, IoT applications, and embedded system development.
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