Wave is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Very quick phone answering and grasped the matter. Felt confident the advisor Lyndsay genuinely wanted to solve the problem and knew how to get it done. Very best phone manner I have experienced. I made a call the previous day answered by Leo who was also excellent for the same reasons
The lady I spoke to was very friendly, professional and helpful.
Godswill was very patient and helpful in resolving the issue I had with their system. Unfortunately, my experience with a previous agent was not as positive, which is why I'm giving 4 stars instead of 5.
Recently had contact with Wave customer services three times. The first two occasions by phone and both agents seemed to be really struggling with use of the computer systems, so errors present after both interactions which took about 30 minutes in the second case. Today, I have used web chat (as I couldn't face another lengthy phone call! ) and received a prompt and efficient service which hopefully has resolved my problems. Should not need to contact Wave multiple times for a simple administrative change to our account.
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Unfortunately I did not catch the agent’s name that helped me today but she was excellent in helping me. She was patient, knowledgeable and very warming. If only all telephone agents acted this way we would all be in a better place. If it helps she was helping me with the account of the Great Doddington Food Production Society Ltd regarding our latest water bill.
Date of experience: July 3, 2025
Very helpful lady. Polite and kind. Extremely helpful and knowledgeable. Easy to talk to and answered call quickly.
Date of experience: July 2, 2025
Dealt with call efficiently and was very helpful.
Date of experience: July 2, 2025
Tracy was very friendly and helpful. I rang to update contact info on the account and set up a DD. She was informative and clear and she also advised me of your online account facility, which I signed up to.
Date of experience: July 2, 2025
Really polite, took the time to help me. Angela was really helpful.
Date of experience: July 2, 2025
I contacted Wave to end my contract as I had moved and they were really nice and really helpful, I spoke with Deb's and she talked me through the process really well and in a nice friendly manner. Thank you.
Date of experience: July 2, 2025
