Water Irrigation Reviews

I experienced a slight glitch with the water timer I had bought as part of an irrigation package in which the timer could be programmed for the left but not the right hand feed. Toni from Customer Services responded immediately to my email and couriered a replacement to me within 48 hours. Great customer service,

Great service and competitive prices

I had a dreadful experience with a return item. Water irrigation acknowledges they could see on a document the item was sent but they hadn’t received it yet. Water irrigation credited the goods in good faith. Almost no business will credit the item before the goods arrive in their hands. I am grateful water irrigation understood my dilemma and won my confidence back.

Great product (Eco hexdrain) and super fast delivery service

Order placed on next day delivery which was expensive but worked well. Kit disappointing as the wretched reel leaked at both ends. Reported this and was told washers would be sent that day. They weren’t. Contacted again as the lead hose also had no rubber washer. Ugh! At the price I paid there must be better hose reels. To receive a promotional 20% off voucher the say after tge washers finally arrived rubbed salt into the wounds. Caveat emptor!

7 galvanised.steel gratings ordered to replace plastic gratings installed with GRP drainage channel 5 years. Plastic gratings damaged by goods delivery vehicles. My concerns about installation were unfounded as the gratings fitted well into the existing channel. Order was processed without problems and the drainage system allied to the properties parking bay is now looks the business.

This is so simple, very easy to set up and use thanks

Prompt delivery great price. Nothing to complain about, wouldn't hesitate to use again.

The hose reel from HydroSure is well made and the galvanised finish looks like it will last a while! The fixings supplied however were not up to the job replaced with rawlbolts and the bayonet connector had to be replaced with a jubilee clip as it kept blowing off as soon as you tried to wind hose onto the reel.Works well after modifications.

Order easy and delivery date notification. Delivery Co., (Evri), left pack on doorstep adjacent to public footpath for all to see. In my experience a usual effort by this company!

very good service. Exactly what i wanted

Terrible Company, Payment gateway constantly fails adivisng your payment is fraud. WaterIrrigation wont help as they blame it on your card, however Ive tried different cards from different banks and they all fail. Dont waste your time adding things to your basket from this company, they wont honour the order anyway. Website and company is run by MORONS. Go elsewhere for your irrigation/garden parts.

What a great find - I purchased a number of their Hydrosure hose connections on a Saturday, and they were delivered on Sunday ! The quality of the fittings is excellent and the prices are unbelievably good. I will certainly use Water Irrigation again

A good price, well packaged and super fast delivery. I was very pleased.

I have had a terrible experience and want to make it clear for new customers to avoid this company. Customers services is awful as they have no authority to resolve problems. All they do is give links which you can find yourself on there website. I had ordered driveway grating which did not fit. I spent £60 plus delivery. When I attempted to make a return I used the weight on the boxes and the height but none of the delivery companies would do the return for under £60. I contacted via the chat but was told they could not help. Now if the company had any real customer services then they would advise as they never spent £60 or over delivering to me but they did not want to help. Please steer away from this company at all costs.

Superb. Really delighted

Avoid. Terrible customer service. Spent £00s on a so called “heavy duty” hose cart with hose and various accessories, in June 2023. Over the last few weeks water started leaking from where the hose attaches. Tried to remedy by gently tightening and cleaning but no good. Reported this last week. Got the standard response “please provide photos”. Submitted these only to get the response that the item is now out of warranty and that no spares are available. Instead I was offered a 10% voucher against a replacement item. Unbelievable. Incredibly poor customer service. Surely any reputable dealer would at the very least provide replacement spare parts, especially for an item that is barely 12-months old. Avoid. Update 8/8. So, Water Irrigation have replied stating they had been in contact with me previously. They had and that was to say there was nothing they could do because there are no spares available for the water cart and that it was over 12 months old. All they could offer me was a voucher against a new product. So I am left with a barely 12 month old product that has been subjected to normal use ( and garaged over the winter) that is now useless. These are expensive products and it is very reasonable to expect them to last longer than 12 months and for spares to be available. Unacceptable standards of customer service. Avoid.

Not fit for purpose. Weld falls apart on feeble metal construction

They have lost a business customer because of their poor customer service. Could not amend basket, customer service slow and poor to respond. They offered an invoice to pay for the order (which wasn’t completed and had things not needed). Terrible customer service. Avoid. EDIT: the issue is a limit to the basket size. A temporary work around has been given (make several purchases circa 50 items) and the postage bar the first basket will be refunded until the issue resolved. I have updated this to 3 stars for now.

Helpful chat function on their website, when I had problems with making my payment on line. The products I bought did the job perfectly, despite a little apprehension I had that I may have ordered the wrong type of pipe fittings. If I could make one suggestion, the descriptions of products on your web pages could perhaps be more technically orientated, rather than written in what I call "salesperson speak". For instance I want to know things like pipe thread sizes, hosepipe materials, component specifications, etc.