Water Irrigation
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Avoid
Avoid. Terrible customer service. Spent £00s on a so called “heavy duty” hose cart with hose and various accessories, in June 2023. Over the last few weeks water started leaking from where the hose attaches. Tried to remedy by gently tightening and cleaning but no good. Reported this last week. Got the standard response “please provide photos”. Submitted these only to get the response that the item is now out of warranty and that no spares are available. Instead I was offered a 10% voucher against a replacement item. Unbelievable. Incredibly poor customer service. Surely any reputable dealer would at the very least provide replacement spare parts, especially for an item that is barely 12-months old. Avoid. Update 8/8. So, Water Irrigation have replied stating they had been in contact with me previously. They had and that was to say there was nothing they could do because there are no spares available for the water cart and that it was over 12 months old. All they could offer me was a voucher against a new product. So I am left with a barely 12 month old product that has been subjected to normal use ( and garaged over the winter) that is now useless. These are expensive products and it is very reasonable to expect them to last longer than 12 months and for spares to be available. Unacceptable standards of customer service. Avoid.