Water Irrigation Reviews

I experienced great service from this company. Email questions prior to purchase were replied to within 2 hours during their working hours and all questions answered clearly and helpfully. Placed my order on a Friday, parcel turned up Monday morning on their standard delivery option. All items ordered were received in first class condition and their prices are the best I could find online. Very impressed; thank you. 100% recommended from me.

AVOID THIS COMPANY. Water Irrigation is the online trading name of Hydrosure Global Limited, based in Telford, Shropshire. They do not have a telephone contact number which automatically raises question marks as to their credibility. Their online system ignored my instant attempt to cancel my order, taking my money. They cancelled the delivery but have still not refunded my money after more than THREE WEEKS! I cancelled my order online as soon as I realised they operated without a facility for direct (telephone) communication - my reluctance to deal with them has now been validated. Other reviews would appear to confirm this company cannot be trusted. NOTE: Usually my Trustpilot reviews are positive!

Inconsistent, have made four orders with them, two have had issues: - one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me - one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item. Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services

This company has no phone line! They claim to do customer service by email but they don't respond for days! I'm trade and they got my order wrong so I've had to pull out of a job, reorder my schedule and pay my lads to stand around on site without being able to phone and speak to a person. 5 days later and despite emailing daily I'm no further forward with sorting it out. I've had to buy from another supplier and hope I eventually get a refund.

Ordered a Tap connector. Got sent the wrong size. Had my request for a refund ignored. Then finally got told to pay more than the items worth for returning the item. Useless company.

Got great advice---steered me to what was needed---great prices ---and delivered quickly--Thank you.

Used their website for the first time. All was great, the products are a good quality and were delivered on time. Will definitely use again...

I have been burned too many times by this company's "next day" delivery service. They claim next day delivery if ordered by 9pm (which would be impressive) and they charge a fee for this service but yet again I find myself waiting nearly a week for my "next day" delivery. You can't phone them up either - I'll be buying my irrigation components elsewhere from now on. I now see others are having the same issues.

Order never arrived. Opened a support ticket and they assured me it was shipped, but no delivery.. Not sure if it's a scam, may have to file a chargeback soon..

£200 order and paid for next day delivery. Get advise 2 days later would be delivered. Not good. Then the deliver is cancelled. Next day. Then again. So no me 5 days later no goods and no delivery date. Customer service ? A joke. You can't call them. Email they sometimes bother to answer with it is out for delivery. Immediate reply - they just cancelled again and nothing. Now emailed 3 times no reply. Call Evri. Well they don't have phone support either. So I have been charged. No goods. No idea if they will ever arrive and no reply from the company to resolve the issue. I have used them for years. All well until it goes wrong and they could not care less.

Delivery in less than 24 hours. Well boxed and precisely what we ordered..

I ordered lateral tubing and a pack of thread adaptors but one or two leaked. Not hopeful but I emailed Customer support for comments and got a quick response asking for a video which I sent by return. They then said I'd be better with barbed adaptors and said they send a pack FOC with no carriage for delivery the following day. They worked a treat - a very happy, grateful and more importantly loyal Customer for "above and beyond" service.

Have just bought a 150m heavy duty hose reel and not only are half the screws missing, it came without an attachment to fit the hose (not fit for purpose under the Sale of Goods Act) and without a specification as to what attachment is needed. And no phone number to resolve. Don’t touch with a barge pole or a garden hose!

purchased a garden hose from them about 3 weeks ago and now won’t stop emailing me. Been emailed atleast 5 times now about buying more garden hoses? It’s spam and very annoying. I’ve unsubscribed to their emails and just received another email. Hence the 1 star review.

Bought ACO Galvanised Steel Grating 1m for HexDrain and RainDrain recently. They arrived promptly and great price. Fitted perfectly.

I did not hold out a lot of hope but after almost 2 years a multi tap water distributer failed and so I contacted their customer services department. After providing all information to them they agreed to send out a replacement unit. It was sent out yesterday by express delivery and received today! Excellent response and I am extremely satisfied by the prompt and positive response which is rare in this day and age. Many thanks indeed.14/01/2025.

We've bought HydroSure home irrigation piping, connectors and timers from this company several times, their prices are good and delivery is very quick.

Good, honest, reliable company who provide a high quality service. I would recommend them without hesitation.

Good quality hose pipe. Reasonable price, good service thank you.

I bought some grating for my drive. Firstly, this was the best price I could find on the whole Internet. And then I ordered it Saturday and had it in my hand by Monday afternoon. How do they even do that? Fabulous service