From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch.
Helen kept me update... See more
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with so... See more
I don't usually write reviews...but feel I need to make an exception
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell an... See more
I wouldn't use this company again based on my experience with Camberley branch.
Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We repli... See more
I was very impressed by Henry’s professionalism when I viewed a property last week. He was super efficient and extremely well informed about the property and local area. No ‘hard sell’ at all and listened, with refreshingly calm and helpful insight.
Harry was very helpful when booking us in for a house viewing, he was quick and efficient and was happy to answer any questions we had, James, who showed us around the property was also very helpful and had good knowledge on the property we were viewing.
Super efficient from start to finish, making the purchase of our first family home a success! Darren alleviated any stresses professionally and kept the process on track whilst keeping us calm along the way. Tom seamlessly stepped in when needed and they will be our first call for any future transactions. Thanks Guys!
The Waterfords team in Fleet have been exceptional from start to finish in helping me purchase my first property. Henry especially has been instrumental in the purchase, always there to support and move things along when needed. I couldn't recommend them more highly.
Just purchased my first property through waterfords in camberley and has been a blessed experience overall. Very prompt, helpful selling team members (especially Sandra and Cameron); always ready to help and efficient. Thank you so much waterfords.
We have just bought our first property with Waterfords Camberley and we are delighted with their service. In particular, we are ever so grateful to Cameron Smith for his excellent service and true care and support throughout the whole process. His professionalism has been astounding and we feel truly blessed that we had the chance to buy our house with his help. A true asset for the estate agency! The rest of the team has also been very helpful and supportive. We had to deal with a lot of estate agencies beforehand and we could easily identify that this agency made such a difference. Honestly, we couldn't recommend them highly enough! Absolutely superb!
Had Sandra take myself and my boyfriend around to three houses and being the unorganised person I am, managed to double book with other viewings and I also went to the wrong address too! Me thinking I've messed up the rest of her day, got stressed. She was able to put my mind at ease that everything was ok. She was smiling the entire time and was always polite, she gave a lot of detail about each house and was able to answer any question we had. She also never rushed through the viewings (never hinted we were late, or reminding us that there were other people she had to see that day)
I can tell she's very experienced, knows the right thing to say no matter the situation and was very easy to talk to, even if she has back to back appointments!
I have just sold my late parents property through Waterfords of Fleet and I have been extremely happy with the service I received. Henry and Ben have been informative, professional and open, through let's be honest a difficult time in the housing market . I would be happy to recommend them to anyone , well done lads ,
Roy Stone
just completed buying my 1st property in UK. It was very hard journey in this turbulant period. But I had fantastic service from Waterford from begining to an end. An special thank goes to Oliver and Sandra for great help. I worked with few Estate agents through this process, but I must say the professionalism friendliness showed by them far better than the others. I would recommend the team for anyone who is looking for property market around Camberley.
Henry Evans showed us a beautiful house in Fleet but sadly it did not tick all our boxes. We were very impressed with his professionalism and felt that he did Waterfords proud.
Rob Hawkins was great as we navigated the world of leasing our property. He gave great clarity, answered all our questions, and was always super responsive. Thank you!
I have had great service from the Waterford’s team in Camberley,who have been dealing with the sale of my flat. I must give special mention to Sandra though who has been my most regular contact keeping me well informed throughout. There have been various delays with solicitors acting and she has been vigorous in chasing them. She has really pushed especially in the last few weeks to finally get the sale over the line ( contracts exchanged at least anyway ) and for that Sandra deserves my heartfelt thanks . Very happy to recommend Waterford’s based on my experience.
Been using Waterfords to manage all our properties for years now, and I must say the service we receive is second to none. I always recommend them and would not use any other estate agents.
Just want to thank Waterfords Fleet lettings, Rob Hawkins is a star! he always goes above and beyond, his communication is punctual and his advise is always professional.
Sandra at Waterfords Estate Agents, Camberley, has been very helpful and very pleasant to deal with in my search for a suitable property. I would not hesitate to recommend her to anyone.
No words can express how impressed we are at how quickly and efficiently Oliver Manning at the Fleet office has been in selling our house
Not only in selling but in keeping us informed every step and stopping us panicking .
All done in one week from start of sale to sold and helping with our new purchase
I would recommend him to anyone
I hope you carry on the excellent work.
Derek Farnborough
Based on analysis of 9 reviews rated 1-2 stars for Waterfords Estate Agents
Customer service3 mentions
“We rented a property through Waterfords and initially thought they were extremely professional”
Communication2 mentions
“I then get a text saying your viewing has been cancelled because its now sold, no other communication”
Response time2 mentions
“Such a poor agency”
Quality2 mentions
“Plenty of blagging took place, great investment of quality training”
Charges2 mentions
“We encountered additional costs of storage charges plus accommodation because we had sold, completed on our house sal...”
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Waterfords Estate Agents is an independent estate agency based in Surrey, specializing in residential property services. Established in 1995, the company offers a comprehensive range of services, including property sales, rentals, and valuations. Waterfords serves a diverse clientele, including homeowners looking to sell, buyers seeking their next home, landlords, and tenants in local areas such as Camberley, Chobham, Fleet, and Yateley.
The company emphasizes customer service and utilizes a combination of traditional approaches and modern marketing techniques to effectively connect properties with potential buyers and renters. With a strong focus on local market expertise, Waterfords aims to achieve optimal sale prices and provide tailored advice to clients, ensuring a seamless experience throughout the property transaction process.
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Review summary
Waterfords Estate Agents consistently receives high praise for its exceptional service and knowledgeable staff across various branches. Reviewers highlight the friendly and professional approach of agents like Alex, Beth, and Harry, who provide thorough assistance throughout the buying and selling process. Many customers appreciate the efficient communication and support, particularly from team members like Helen and Richard, who ensure clients are well-informed and comfortable during transactions. However, a small number of complaints point to issues with communication, particularly from the Camberley branch, where some customers experienced delays in booking viewings. Additionally, concerns about property pricing and perceived discrimination in rental listings have been noted.
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