Review summary

Warner Leisure Hotels receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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sH

stephen Harris

3 out of 5 stars
Flies on the buffet food

Our stay was at Holme Lacey House near Hereford. One of the Warner Leisure hotels. We visited the market garden restaurant for breakfast and Dinner when we noticed that the buffet food on the centre stall underneath the skylight window was crawling with green-bottle flies, they were also crawling on the mirror behind our table. For this reason we avoided selecting food from this area so our choice of buffet was limited to hot food only. I believe this was wholly unacceptable and constituted a safety hazard that could have resulted in an illness. We have visited other Warner hotels so much so that we are platinum guests and have never experienced this before.

A

Alan

5 out of 5 stars
Perfect Stay

I have stayed at 13 of the Warner Sites. Most recently was my 6th stay at Heythrop Park, my favourite of them all. The sheer expanse of the place is breathtaking. With a choice of 3 superb restaurants to dine in and 2 entertainment venues to enjoy visiting acts or the in-house entertainment team, it is the perfect place for a break.

L

Liz

3 out of 5 stars
Deteriorating Warner service

Warner have brought in a policy of not servicing rooms the day after arrival. This is appalling. We pay a lot of money to stay at Warner, we should not have to do our own housekeeping. We are disgusted about this new policy.

MA

Mrs Anne Coates

4 out of 5 stars
This was the first stay at The…

This was the first stay at The Runneymede on Thames, we have stayed at many Warner's before. We were welcomed at the reception and given our keys. There is only one small lift which is suppose to hold 6 but when you get wheelchairs in there is not much room even for the carer. Food was not as good as he has been other times and the activities which are now charged for was not good either. Prices had gone up with drinks etc but there was now a service charge on drinks brought to your table. The entertainment was very good and the room was clean and tided each day. We have decided that this would be our last Warner's holiday as we cannot see things getting any betteer

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All reviews

1,000 total • Write a review

Showing 981 - 990 of 996 reviews
DA
5 out of 5 stars

Great customer service is the thing I rate highly.I received great customer service from Francesca Starbuck in particular.I would recommend Warner holidays t everyone looking for an amazing break.

Great customer service is the thing I rate ra

Date of experience: January 22, 2024

RH
4 out of 5 stars

First time user.

Pretty easy and straight forward to navigate and use.

Date of experience: January 22, 2024

IB
5 out of 5 stars

Fabulous chef and catering team !!

Fabulous chef and catering team !!! Wonderful afternoon tea - loved our garden lodge suite too - highly recommend staying here

Date of experience: January 22, 2024

CP
5 out of 5 stars

First time on a Warners holiday

First time on a Warners holiday. Enjoyed it so much booked for next year before I left!

Date of experience: January 20, 2024

MA
5 out of 5 stars

Exceptional Value Break with Great Facilities

The staff at Sinah Warren are incredibly friendly, professional and efficient. The food and service in the restaurant is exceptional. The accommodation is superb and the rooms are lovely and clean and tastefully decorated, modern and fresh. A great choice of entertainment too and something for everyone.

Date of experience: January 20, 2024

RO
4 out of 5 stars

Easy to complete the questions required…

Easy to complete the questions required by Warners Hotels

Date of experience: January 19, 2024

MP
5 out of 5 stars

Just arrived back from studley castle…

Just arrived back from studley castle a fantastic 4 days well worth a visit

Date of experience: January 19, 2024

TC
4 out of 5 stars

always good

always good

Date of experience: January 19, 2024

K

Ken

US

5 out of 5 stars

amazing hotels warners

amazing hotels warners

Date of experience: January 18, 2024

GS
5 out of 5 stars

Holiday easy to plan/ book

Holiday easy to plan/ book

Date of experience: January 18, 2024

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