Ordering was easy
Ordering was easy

Ordering was easy
The product I needed at a reasonable price. Processing and shipping was quick.
politeness and helpfulness of the person answering the phone and helping me with my order
Operator knew what she was doing.
I needed this brace in a hurry and it has been over a week and it was supposed to be delivered within 3 to 5 days. You are currently causing harm and threatening the health of my handicap mother.
Easy to use ordering / reordering system.
Very easy to use and work with!
The rep was very informative, knowledgeable, and respectful.
Could not get the discount code to apply. Called and talked with a person with such a heavy accent I could not understand them. Problem with discount code was resolved.
Website is easy to navigate. Customer service is great! If you have any issues, you can always call and place an order. Being a trach/gtube Mom, the autoship is a plus. Sometimes we forget to reorder but if it's on autoship, you don't have to worry about it. They also have fast shipping! Thank you all for being ALWAYS ON TIME!!💜
The sales person found our account fast, took our order and completed the transaction quickly and efficiently.
They representative was knowledgeable and very kind. Took my information and it was a fast transaction. I had called prior to speaking with this representative and the first one told me what I wanted was out of stock. The first representative not so good at all. Gave wrong information. I am glad I recalled again.
Easy and efficient!
Fast and professional
I was happy for the prime day discount, but it did not include free shipping which turns out not really to be a discount. I don't think that was very fair.
Vitality has always let me order the amount of supplies I need, and always had fast delivery!
Excellent prices, plus discounts. Fast free shipping , can't beat all of that!
Ease of ordering, typically find the medical products that are needed. The prices are reasonable.
The order website was confusing since I needed to pay w/a PO. I ended up calling and Amber was perfect. She answered all my questions and got my purchase on it's way!
Ordering was easy, product arrived as expected. Thank you. Five stars will come when they reduce the email overload.
Based on analysis of 63 reviews rated 1-2 stars for Vitality Medical
“Didn't realize shipping was more than product”
“Let customer know a Rx is required before ordering”
“Website is hard to navigate”
“And you really shouldn’t take payment until order is actually ready to ship”
“You will not deliver to Post Office boxes this is a mountain community that not home deliver”
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Vitality Medical is a leading online retailer specializing in a wide range of medical supplies and home medical equipment. With over 100,000 products available from more than 2,500 trusted brands, the company provides customers with easy access to essential items such as incontinence supplies, ostomy products, and various home health aids. Vitality Medical is committed to offering competitive pricing, supported by a price match promise on eligible items, ensuring that customers receive quality products at affordable rates. Targeting individuals, caregivers, and healthcare professionals, Vitality Medical aims to meet the needs of those seeking reliable medical supplies. The company prides itself on fast, trackable shipping from its nationwide warehouse locations, enhancing the customer experience with prompt delivery. With over 20 years of experience in the industry, Vitality Medical is recognized for its commitment to customer support and satisfaction, making it a trusted source for essential medical supplies online.
9 months ago
Wasted my time. Let customer know a Rx is required before ordering.
Vitality Medical receives high praise for its user-friendly website and fast order processing, with many customers highlighting the ease of placing orders and the quick shipment of products. Reviewers appreciate the great service and competitive pricing, often noting their satisfaction with the overall experience. However, some customers express frustration regarding shipping costs, which can exceed the product price, and a few mention issues with order requirements, such as needing a prescription that wasn't clearly communicated. Additionally, there are reports of confusion with payment methods like ApplePay. Despite these concerns, the majority of feedback reflects a positive sentiment towards the company's service and efficiency. Overall, Vitality Medical is viewed favorably by most consumers.
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