Ordering was easy
Ordering was easy, I just hope it fits my machine I have severe nerve pain in my feet and have to have them rapped in a frozen towel when I go to bed at night, hoping this foot/ankle attachment works

9 months ago
Wasted my time. Let customer know a Rx is required before ordering.
Ordering was easy, I just hope it fits my machine I have severe nerve pain in my feet and have to have them rapped in a frozen towel when I go to bed at night, hoping this foot/ankle attachment works
Good Prices, high shipping cost
Found exactly what I was looking for in seconds easy order process prices good too
good supply
Quick service, very professional.
Your Customer Service representative was professional and courteous. He took my reorder efficiently, asked if I needed anything else, and said he would confirm my reorder by email. This was another good Customer Experience with Vitality Medical.
Your agent was really good, knowledgeable and patient (I am a hard of hearing person). Absolutely helped me get my order placed
Order here often for easy, fast saline solution. Shipping is great. Website is fine, biggest complaint is that the one product page has multiple sizes available and it’s way too easy to select the wrong size. Then, when you’re checking out, it has the product name there but “3, 5, or 15ml” after it so you never know which one you selected. Wish that were easier/ clearer then would be easy 5/5
Great web site and excellent delivery speed
The vendor falsely states on website cost of shipping When I called customer service, they did not provide even a courtesy solution to the extra cost spent to reach the over $75.00 free shipping discount. A very misleading if not worse way to generate more business .
Shipping was a bit slower than I expected. Also, even with no fingernails to speak of it is quite easy to tear the top edge of the stocking when trying to get it into position. I have torn two stockings at the top out of three pairs, which renders them virtually useless.
They welcomed my business.Very professional people.Thanks Amber for all your help
Thanks for sending my supplies promptly
I was offered a discount and when I purchased it said the order wasn't available for discounts
Placed an order for testing supplies need for this thursday. Was told I would have by Wednesday. Now not arriving until Thursday - I need to cancel the order
the ease of ordering
I placed an order for just 10 catheters — a common medical supply that typically doesn't require a prescription at checkout. Vitality Medical accepted payment without asking for one. But after payment, they suddenly demanded a prescription, delaying my order unnecessarily. I chose this site over Carewell specifically because Carewell only sells boxes of 30, and I only needed 10. Big mistake. Vitality Medical completely failed to deliver on urgency and transparency. If you're looking for a reliable supplier to fulfill immediate medical needs, this is NOT the site to trust. They wasted my time, took my money, and offered zero real-time support. Extremely disappointed.
Due to poor product description, the item I received was not completely what I needed.
great prices, easy to use website.
You guys are the best. I can easily find whatever I'm looking for, and your prices and service are top-notch.
Based on analysis of 63 reviews rated 1-2 stars for Vitality Medical
“Didn't realize shipping was more than product”
“Let customer know a Rx is required before ordering”
“Website is hard to navigate”
“And you really shouldn’t take payment until order is actually ready to ship”
“You will not deliver to Post Office boxes this is a mountain community that not home deliver”
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Vitality Medical is a leading online retailer specializing in a wide range of medical supplies and home medical equipment. With over 100,000 products available from more than 2,500 trusted brands, the company provides customers with easy access to essential items such as incontinence supplies, ostomy products, and various home health aids. Vitality Medical is committed to offering competitive pricing, supported by a price match promise on eligible items, ensuring that customers receive quality products at affordable rates. Targeting individuals, caregivers, and healthcare professionals, Vitality Medical aims to meet the needs of those seeking reliable medical supplies. The company prides itself on fast, trackable shipping from its nationwide warehouse locations, enhancing the customer experience with prompt delivery. With over 20 years of experience in the industry, Vitality Medical is recognized for its commitment to customer support and satisfaction, making it a trusted source for essential medical supplies online.
Vitality Medical receives high praise for its user-friendly website and fast order processing, with many customers highlighting the ease of placing orders and the quick shipment of products. Reviewers appreciate the great service and competitive pricing, often noting their satisfaction with the overall experience. However, some customers express frustration regarding shipping costs, which can exceed the product price, and a few mention issues with order requirements, such as needing a prescription that wasn't clearly communicated. Additionally, there are reports of confusion with payment methods like ApplePay. Despite these concerns, the majority of feedback reflects a positive sentiment towards the company's service and efficiency. Overall, Vitality Medical is viewed favorably by most consumers.
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