9 months ago
Wasted my time. Let customer know a Rx is required before ordering.
This is a good product. I've purchased these before from another vendor, but the price was much more affordable from Vitality Medical. The shipping was fast. I was running low and was afraid I might run out before they arrived, but it all worked out.
Your CSR was very helpful and everything was smooth after that. Thanks again.
Intuitive website, tracking should be available without setting up an account.
Received immediately within two days. Normal shipping. An amazing product, lifesaver actually. We ordered the MoliForm overnight liner, purple striped one, works like magic Highly recommend. How I knew about the product was one was sent home from the hospital.
Received great customer service from Gabriela. Shipped fast.
Easy to fine products.
I did not receive one of the four boxes I ordered of McKesson underwear. I am missing 80 underwear’s or four packages of 20.
$8.75 to ship a pessary is too high.
Easy and swift.
No AI. No codes, or call back code. It was a wonderful and real feeling of talking to a live person. The whole experience was that I was dealing with a company that was interested in my business and had the courtesy to talk to me as a customer and human being in lieu being of a non entity. Thank you for your humanity.
My customer service agent explained the reasons behind my order cancellation and proposed the solution of a reorder and offered a discount to cover the cost of shipping. First rate customer service! Thank you!
The company is late on ship dates. I ordered my hubby’s trache LAST WEEK and it hasn’t SHIPPED as of today! I’ve called the company and have gotten no answers. UNACCEPTABLE
I talked to Gabby, who had a pleasant voice and with a hint of humor, which was nice; your price was good and the purchase went smoothly. It was straightforward, quick and friendly - what more could one ask for?
Easy shopping experience
Supplies I usually order are mostly in stock, price comprible, and shipping as stated in one to three days
The website was easy to navigate. They had exactly what I needed. The price was fair and the ordering process was easy. I didn’t have to create an account to place an order. My product arrived quickly and was exactly what I ordered.
The product was just what I was looking for so I'm happy to find it, but I don't suppose you can do anything about the 10-15 pop-up ads I got that interruped my purchase.
The ease in which you find needed products. I've used this company before and it's excellent to work with. Would recommend this company to anyone that needed medical supplies.
Very polite and helpful. Very professional
The website is very responsive. It’s unfortunate that some items require you to have a license
Based on analysis of 63 reviews rated 1-2 stars for Vitality Medical
“Didn't realize shipping was more than product”
“Let customer know a Rx is required before ordering”
“Website is hard to navigate”
“And you really shouldn’t take payment until order is actually ready to ship”
“You will not deliver to Post Office boxes this is a mountain community that not home deliver”
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Vitality Medical is a leading online retailer specializing in a wide range of medical supplies and home medical equipment. With over 100,000 products available from more than 2,500 trusted brands, the company provides customers with easy access to essential items such as incontinence supplies, ostomy products, and various home health aids. Vitality Medical is committed to offering competitive pricing, supported by a price match promise on eligible items, ensuring that customers receive quality products at affordable rates. Targeting individuals, caregivers, and healthcare professionals, Vitality Medical aims to meet the needs of those seeking reliable medical supplies. The company prides itself on fast, trackable shipping from its nationwide warehouse locations, enhancing the customer experience with prompt delivery. With over 20 years of experience in the industry, Vitality Medical is recognized for its commitment to customer support and satisfaction, making it a trusted source for essential medical supplies online.
Vitality Medical receives high praise for its user-friendly website and fast order processing, with many customers highlighting the ease of placing orders and the quick shipment of products. Reviewers appreciate the great service and competitive pricing, often noting their satisfaction with the overall experience. However, some customers express frustration regarding shipping costs, which can exceed the product price, and a few mention issues with order requirements, such as needing a prescription that wasn't clearly communicated. Additionally, there are reports of confusion with payment methods like ApplePay. Despite these concerns, the majority of feedback reflects a positive sentiment towards the company's service and efficiency. Overall, Vitality Medical is viewed favorably by most consumers.
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