As noted in the below response from Victor Michael, I filed a formal complaint about having been incorrectly informed about the details of our move-out, the result of which was delivered to me today.
The complaint was handled in an organized and categorical fashion, and continued to contain flat-out incorrect information.
Specifically, it states that Ben did not have information in the phone call where the misunderstanding happened.
I have said multiple times that we discussed that exact information and this is not the case. There was literally no reason to call and speak with Ben without leading with that information.
This has never been responded to, and I have no recording of that phone call.
This incorrect information is something I have explicitly addressed to VM, and asked for an explicit response, but they have never provided one. They have specifically declined to provide a response when I say the circumstances they have outlined are simply a lie. It seems obvious they are avoiding any legal liability on paper whatsoever, even though it was their mistake that caused this situation.
In response to VM's reply below, I will reply in the fashion that my complaint was handled:
-at no point was the overall cowardly and greedy service ever mentioned or apologized for.
-I'm glad you understand how frustrating the process is. It really is. It is absolute garbage. It's a garbage process. You invented it, it could be changed, but you've committed to garbage. Don't worry, at no point was I expecting anything but garbage anyway.
-Have you spoken to Piyush in your office recently? Ask him if he's ever done a quick google search of "buy trustpilot reviews". They do wonders with details you can provide, but you do get stuff like "We found this experience good and help full and we are satisfied about what agency did for us," so tell him to maybe spend a bit more on a service with better grammar?
The complaint states that they feel their summation of events is fair, despite the fact that it does not address what I have asked numerous times to be addressed. Next step is the ombudsman's appeal, it seems? Will be sure to post another update on the garbage service.
Summary: If you're planning on doing business with Victor Michael, and they make a mistake, it will cost YOU 2 months of waiting, 2 months of rent for a time you didn't occupy the property, a highly unofficial and poorly-written response to a formal complaint, and, it turns out, an ombudsman's appeal process.
Truly abysmal, even for London.
