US Mobile Reviews

The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.

Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.

Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.

Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.

She stood by me and kept on moving forward despite my phone issues. hope i get her again if i ever have issues with my service

Hassan was amazing. So patient thank you!

As someone who's not very tech savvy, I've had some difficulty navigating US Mobile's services. But their cutsomer service is excellent and have been able to walk me through any challenges I've faced.

I got unlucky with a phone purchase, and while unfortunately the service rep, Fatima Shafiee, was unable to offer a partial refund, she was able to add two $5 credits to my account so that I can set up a friend of mine with this service. She was very nice and I appreciate the time she took to explain how she could help.

Dishia Ijaz was patient and very knowledgeable on all the questions I asked. This was one of the best customer services experiences that I have ever had! I mean that sincerely.

Usama Sadiq took a difficult situation where I was very unhappy with getting my watch connected and turned it into a positive customer interaction. He was patient and thorough and was able to get me up and running. I’m a happy customer because of his extra efforts and I really enjoy the price and quality of the US Cellular service

I had questions about Trial Offer for multi-network add on where the phone app had different information then the webpage offer. My CSR was Rahima Rayan Durrani and IMO they handled it proficiently, courteously, and exceptionally given the circumstances.

I had a concern I was not able to articulate well, but that didn’t stop the wonderful rep from patiently working with me and resolving my issue. Thanks to them, I will sleep tonight, I will be your customer for life!

Today I was helped by Manahil Rao. He/she went above and beyond to make sure that my issues were resolved. I am extremely happy with Manahil's service. Thank u!

Hanzalah was great in handling a lot of tasks

Needed to have my number changed, and Aqif Saeed was helpful in the online chat. He answered my questions and helped me to resolve my issue.

I love this company. It's affordable, there's so much flexibility in the phone plans. It's easy to sign up and end plans. Customer Service has always been very helpful and thorough with their help. I was having technical difficulties recently and Shahrukh was very thorough with helping me as he tried to figure out what the issue was. Thank you for your help Shahrukh!

Ramish was quick to diagnose the problem and was very clear with their communications. Best online/virtual IT experience I've ever had (yes, actually solving the issue helps).

I switched to US Mobile from Verizon and had no data connection. Disha Ijaz was with me for 4 hours and walked me through it until the problem got fixed. A terrific employee and represented the company well!

Worked with Arham to transfer from android to iphone and he was so kind, patient, and professional. When you get a lil older electronics seems to be a bit confusing, yet Mr Arham led us thru and phones are working great!!! Ty Mr Arham give that man a raise😄

I paid them to port out from my previous provider. When the port out takes longer than 30 minutes (actually a full 8 hour day) I asked them what is the hold up. Their response: message your provider so they can do the port out. This is your job. If you want me to message my provider, then give me my money back and I will.