Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 981 - 990 of 996 reviews
SM
EMMA S helped sort my double payment…
EMMA S helped sort my double payment issue. Thanks for your efficiency and help x
Date of experience: August 26, 2023
c
claire
US
Best customer service I have ever received
I contacted twinkl becasue I had been charged twice. It turns out I had got into a muddle and accidentally created 2 accounts so it was basically my mistake but they not only refunded the second payment, they discovered that the problem happen last year too and credited me that payment too,all within an hour of my first email and with a wonderfully friendly approach.
Date of experience: August 26, 2023
NB
Customer service
Whenever I write for support from twinkl, they help immediately. I am highly satisfied!
Date of experience: August 25, 2023
SM
Fantastic Customer Service
I contacted customer services about a query out of hours or so I thought... Super quick to respond and dealt with my query in no time at all. Thank you for a great customer care experience!
Date of experience: August 24, 2023
EN
Card problem
I had problem with my card as it's maestro, your support manager helped me to delete this card and to make payment. Next time I will pay an annual fee, because I want to support your project. You are helping teachers to save their time.
Date of experience: August 24, 2023
GH
You do everything very well!!
You do everything very well!!! Thank you very much.
Date of experience: August 23, 2023
SF
An indispensable site for teachers
A company with a broad, interesting, entertaining and challenging bank of resources for students at all levels. Customer service is excellent - I couldn't do without Twinkle now!
Date of experience: August 23, 2023
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