Review summary

Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

XF

Xeyale Ferziyeva

5 out of 5 stars
Gratitude

They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.

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R

Rey

1 out of 5 stars
They said I will receive my refund

They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.

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R

Rebecca

5 out of 5 stars
Everything I need for home education…

Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need

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KC

Kate Collins

5 out of 5 stars
Problem Resolved

I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)

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All reviews

1,000 total • Write a review

Showing 891 - 900 of 996 reviews
A

My Twinkl experience

My experience of Twinkl is great communication very helpful and fabulous resources that enable me to produce what I need for my work at school .

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AJ

Extremely happy with the customer…

Extremely happy with the customer service. They resolved my issue ASAP

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EP

I had an issue with a payment,

I had an issue with a payment, Didn’t think I’d be able to get help with it on a Saturday however after putting in my complaint through the online chat I had an immediate response from Emma who processed a refund and changed my subscription. It was so quick and easy! Also Ansaria from customer care who promptly described the issue and pointed me in the right direction. Thanks to both of them :)

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D

From the beginning of raising my…

From the beginning of raising my problem with Twinkl they always gave me the confidence that it would be resolved. Communication was outstanding.

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EE

TWINKL ROCKS!!!

Twinkl were amazing with extending the home ed discount for me and this was such a kind act!! Thank you so much!! Defo recommend twinkl!!!

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S

Excellent Customer Service

Heather contacted me almost immediately and asked respectful and pertinent questions. All communication was done in a timely and efficient manner. I would not hesitate to do business with Twinkl in the future.

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hc

Fantastic resources and brilliant…

Fantastic resources and brilliant customer service/support. Thanks twink

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GD

Very Good All Round

Twinkl is very reasonable on cost, I can get access to many resources and all the resourses are excellent and there's something for all age groups and abilities. I have recently has a query and it has been dealt with quickly and with understanding. Can't recommend Twinkl enough. They are always happy to help and if you can't find anything, contact them and they will happily help.

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ER

I wanted to take a moment to express my…

I wanted to take a moment to express my appreciation for the outstanding work the Twinkl design team has done on for a specific request that they recently completed. The Twinkl team's efficiency, attention to detail, and dedication to the task were truly exceptional.

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RL

Go raibh maith agat Samantha.

Go raibh maith agat Samantha. I am really happy with the World Cup Rugby banner which Twinkl translated to Gaeilge for me ! Kind regards, Laoise

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