Review summary

Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Gratitude

They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.

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R
They said I will receive my refund

They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.

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R
Everything I need for home education…

Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need

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Problem Resolved

I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)

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Company details

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All reviews

1,000 total • Write a review

Showing 881 - 890 of 996 reviews
j

Excellent Experience

They have great customer service and very quick response times. I would say this is the best customer service I've ever had! Also, they have great resources for all ages and I would recommend to all parents who wants to support their child's learning.

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BS

Excellent resources for all ages

Excellent resources for all ages, they will make almost anything you need. Quick responses with support, always on trend with what is going on 8n the world. Superb info and ideas for parental support. Love twinkl phonics, fun, good quality resources, easy to pick up, suits all abilities, fantastic reading books linked to learning.

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EP

My email was replied to swiftly

My email was replied to swiftly. Twinkl have friendly and helpful staff, who are always willing to assist you and do their best for you. Thank you 😊

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S

Great customer service

Great customer service. Quick to reply and happy to help.

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TC

Taking payment without authorisation?!

Why has your company just taken payment from my account when I never opted to renew the yeagly subscription?? Can you send me my money back immediately!! Thank you

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MM

Amazing resources

Twinkl is great support for my EFL lessons. Motivating resources help my students develope their skills and promote their curiosity and engament. This time, I needed a banner for my classroom display that wasn't available on Twinkl and they were so kind and quick to produce it under request. Amazing!

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NM

5 Star Customer Service

I contacted customer services after having issues with my payment and I couldn’t have been happier with the support I got from Laura. Replies were extremely quick, friendly yet professional and they helped with my issue with ease. Thank you!

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j

Good day

Good day I can not remember who helped me with the following: Geskiedenis taak oor Generaal Koos de la rey.  There was nothing on Twinkl, and I asked if they can please make something for my son's history task. I want to give a very big thank you, with your help and google for photos he scored full marks for his task.

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MN

PowerPoint advice

Have me advice on how to down load PowerPoint to my laptop.

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