Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
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4.5
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
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Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
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Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
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Company details
Information provided by various external sources
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Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
RG
There were so many resources available…
There were so many resources available and the quality was fantastic!
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TF
Dealt with Rebecca Cares
Dealt with Rebecca Cares - helpful, attentive, and went above and beyond to ensure all my needs were met. I’m thoroughly impressed with the professionalism and efficiency displayed.
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LS
Twinkl Education have lots of wonderful…
Twinkl Education have lots of wonderful resources that can save you a lot of preparation time. They are always very efficient if you require some extra information/ advice or suggestions for their work. I am very honoured to be part of the twinkl team. Keep up the good work!!
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MJ
Refund taken back even though account deleted
I was charged for a membership that I canceled, All fine they sent back my refund. Only to deduct it again this month even though I've deleted my account. This came off my account twice and now I'm paying fees on money that shouldn't have been taken from my account..
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MS
excellent resources, user friendly, great customer support
Resources are great for both my 4 and 8 yo. Really easy to use and very helpful support staff!
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R
Great service
My school created a Twinkl account so I requested a refund for my personal subscription paid in advance a few weeks before the expiry. Alejandra and Emma were very helpful with my query. Their correspondence was quick and efficient. Also the refund was received within a few days. I was surprised with the service and with this possibility of being refunded if the school creates a subscription for over 10 members.
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ds
Beccy ws very pleasant and helpful
Beccy ws very pleasant and helpful. She had my query sorted in a couple of minutes.
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