Review summary

Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

XF

Xeyale Ferziyeva

5 out of 5 stars
Gratitude

They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.

R

Rey

1 out of 5 stars
They said I will receive my refund

They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.

R

Rebecca

5 out of 5 stars
Everything I need for home education…

Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need

KC

Kate Collins

5 out of 5 stars
Problem Resolved

I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)

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All reviews

1,000 total • Write a review

Showing 101 - 110 of 996 reviews
AK
5 out of 5 stars

An excellent resource worh excellent customer care.

The interaction with Twinkl care is always good. Reece responded to my 3 queries promptly on Easter Sunday too! Thank you

Date of experience: April 21, 2025

N
5 out of 5 stars

Excellent customer service support

I recently signed up for Twinkl accidentally whilst trying to find a spot to enter a discount code as my PayPal auto approved it. Their customer service was very fast and helpful and immediately offered me assistance when contacted. Even on the Easter long weekend. Already loving the resources but impressed with the customer service now too.

Date of experience: April 21, 2025

TT
5 out of 5 stars

My son had created a twinkle account…

My son had created a twinkle account and he payed for a membership without telling me so then his bank said I have 3days to sort it out or I will be fined£1,9000 so I got in touch and they Canceled the m membership Shout out toGEMMA would recommend

Date of experience: April 20, 2025

AG
1 out of 5 stars

Cancelled and they kept charging-Beware!!!

Cancelled, they kept charging, customer service is a Bot.

Date of experience: April 19, 2025

GN
5 out of 5 stars

I needed help with an issue

Very helpful, quick response from customer services and followed up the issue. Very pleased

Date of experience: April 17, 2025

MY
5 out of 5 stars

TWINKL ESTA SIEMPRE DISPUESTO A…

TWINKL ESTA SIEMPRE DISPUESTO A COLABORAR Y AYUDAR. MUCHAS GRACIAS!!!

Date of experience: April 15, 2025

RD
5 out of 5 stars

very helpful

Alejandra was helpful, and the issue was resolved

Date of experience: April 15, 2025

aa
5 out of 5 stars

It was amazing

It was really smooth and helpful.

Date of experience: April 15, 2025

Mx
5 out of 5 stars

The enthusiasm and committment from all…

The enthusiasm and committment from all of the team at Twinkl is outstanding. Anything I need they are always there to help. Nothing is too much trouble. The resources for Spanish are wonderful. Many other businesses could learn a lot from this fantastic company! The communication levels are second to none via email or by 'phone. Thank you Twinkl for making the launch of my business such a lovely experience. Glad I found you. x

Date of experience: April 15, 2025

L

Leo

US

5 out of 5 stars

Great Help

Great Help When I needed help with a recourse. They gave me a free membership Thankyou Twinkl

Date of experience: April 15, 2025

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