Quick
Quick, and Knowledgeable.

10 months ago
Annie was quick to respond and gave me instructions on how to resolve my issue.
10 months ago
I checkmy speeds constantly and not only are they inbareable theyre criminally slow.avg speed is .37 mega bits per second.thats correct bits not bytes.they advertise around 4 megabytes.thats 12 x slow... See more
10 months ago
I’ve used Twigby for many years now and am very satisfied with their service and fair pricing. The customer care service cannot be beat. Without exception, I’ve received fast, accurate feedback and in... See more
10 months ago
Each person I spoke to online was very polite and helpful. They were able to troubleshoot and help me get to a solution.
Quick, and Knowledgeable.
Amy was so helpful and thorough when helping me during our online chat. I LOVE your service!!! I recommend to everyone.
Annie was very helpful and extremely knowledgeable
Agent was fast and super helpful. Didn’t wqot at all for a chat connection/response to an agent.
Exceptionally quick, accurate assistance with transferring service from an older iPhone to a replacement iPhone.
Took their time and gave me great instructions and we’re very patient!
Superb customer service.
Their chat service is exceptional - always prompt service and they understand what you are asking for. Very helpful.
Fast, efficient, friendly service!
The person was patient and very helpful. Even though I could not figure out how to send a text to multiple contacts with my NUU F4L I know it is possible and I will try later when I have more time.
Sy is the best! The chat option was incredibly smooth and responsive. I got exactly what I wanted done through chatting with Sy and the customer service was absolutely flawless. Give Sy a raise immediately!
Andy was super awesome handling my technical issue. It was the best service i've eve had from a cellular provider. Andy was super knowledgable and patient.
Easy, inexpensive service, with lots of ways to customize your plan, and manage your lines. Love that you can bring your own phone too. I was a little worried about there not being a customer service number to call, but I was able to easily chat with a helpful agent when I needed one (Thank you for your help, Link:))!
Great customer service! Took care of my issue and helped me save money!
Link of Twigby Cust Service was attentive and patient with my connectivity issue. Well done!!
very good customer service
I had a horrible time trying to port my number from Hello Mobile. They are horrible and shady. Twigby Mobile kept working to get my number transferred. What a nightmare. Thank you for the extra care and attention
A gentleman named Link helped me when no one else could or would. It was a mess, but he took care of everything! I've purchased a new phone and kept my old number! No one else could do that!!!
Twigby customer service it top rate and responsive. The phone service is excellent and competitive.
great great customer service. very patient with me, i'm not a techie. had trouble with a phone functioning however the customer service reps i believe did all they can do to fix the problem. and the problem may be on my end (our fault - phone dropped or ???). no idea if problem was "lemon" phone or something was done that compromised it by us. regardless, and bottom line - the reps wanted to make it work out, helped me in every way, and thus i hope to continue to go with twigby because simple and affordable
Based on analysis of 15 reviews rated 1-2 stars for Twigby Mobile
“they promise credit never to be seen and the customer service is absolutely pitiful”
“Started off great”
“Started off great”
“So you’re left to continue to pay a bill you don’t need, have your bank refuse any charges from them if file a compla...”
“They sold me two overpriced bricked paperweights pretending to be phones”
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Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives high praise for its exceptional customer service and competitive pricing, with many reviewers highlighting the quick and effective support they receive from staff like Annie and Robin. Customers appreciate the polite and knowledgeable assistance, often noting how easy it is to resolve issues through chat. However, some users express frustration with slow internet speeds, reporting average speeds as low as 0.37 Mbps, which contrasts sharply with the advertised rates. Despite these complaints, the overall sentiment remains positive, as the majority of consumers are satisfied with their experience and the value offered by Twigby. The combination of great service and affordability makes Twigby a popular choice among mobile users, although the speed issues may deter some potential customers. Overall, Twigby Mobile is viewed favorably by most users.
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