Review summary

Tulo Energy is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

very helpfull and patient

very helpfull and patient. Explain everything clearly and detailed.

Rc
Easy to switch

Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently

S
Absolute conmen

Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.

D
Great customer care service

Great customer care service !

Company details

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All reviews

556 total • Write a review

Showing 81 - 90 of 552 reviews
FJ
2 out of 5 stars

Issues with installing smart meter

Issues with installing smart meter, this was not resolved for months and my emails were ignored. I am still uncertain if my smart meter works as it should

Date of experience: June 12, 2025

BO
5 out of 5 stars

The app is great and the call centre…

The app is great and the call centre was fantastic. Really good customer service. For me it was the cheaper provider so I’m super happy with the agreement

Date of experience: June 12, 2025

EA
4 out of 5 stars

Fast and seamless transition to another…

Fast and seamless transition to another suppliers.

Date of experience: June 12, 2025

W
5 out of 5 stars

Tulo good suplier

Goodcsuplier good price always notice given about price change and meter reading etc

Date of experience: June 12, 2025

JH
5 out of 5 stars

Customer 200793

Customer 200793 Cheapest rates I've found, can't fault them at all. Well done 😊

Date of experience: June 12, 2025

MA
4 out of 5 stars

Professionalism in the conduct, everything regarding transfer was done in very professional and timely manner.

Professionalism in the conduct

Date of experience: June 12, 2025

GS
5 out of 5 stars

Why I changed my energy provider to Tulo…

I changed my energy provider to Tulo after searching the internet to get a better rate for my energy. Tulo was the best rate that I could find. The switch of provider was really easy & was completed very successfully. Since then all my dealings with Tulo have been clear & simple. I receive an email each month & send in my meter readings. I can read my bills on line & the payments that have been taken. Everything is very simple to use.

Date of experience: June 12, 2025

B
5 out of 5 stars

Take the Leap!

No issues at all to date! Cheaper than all other suppliers and app is easy to navigate. Was a bit wary as it’s not one of the ‘big’ suppliers, but I’d rather give my money to Tulo; no concerns at all! (Acc. 205685)

Date of experience: June 12, 2025

MB
5 out of 5 stars

I have never paid gas and electric as…

I have never paid gas and electric as my husband use to deal with all that but we have separated joining tulo energy has been so easy and stress free I would highly recommend

Date of experience: June 12, 2025

EC
4 out of 5 stars

Reason for change

I changed from a major supplier to Tulo on the basis of cost. From the outset they have been very informative about any changes of cost or usage. Costs remain very competitive and bills regularly delivered.

Date of experience: June 12, 2025

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