very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.
4.6
Excellent
556 reviews
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Review summary
Tulo Energy is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy to switch
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
Absolute conmen
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
Great customer care service
Great customer care service !
Company details
Information provided by various external sources
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Contact info
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Website
tulo.energy
All reviews
556 total β’ Write a review
Showing 511 - 520 of 552 reviews
RP
Straight forward to sign-up.
Straight forward to sign-up.
Date of experience: May 8, 2024
KY
Good Customer Service
Customer service team exceeded my expectation by calling me to resolve confusion when they could have just proceeded to increase my unit rates. Slightly dissatisfied about Tulo taking a monthβs payment in advance on the day I started with Tulo.
Date of experience: May 8, 2024
MA
Great company to deal with
Great company to deal with. Very friendly customer service. Change over to this company was so easy. Very easy to get statements on monthly bills as not a very tech person myself.
Date of experience: May 8, 2024
P
Paul
US
Early days with new supplier.
It is still early days with this new provider, (it has only been three weeks since I have requested the transfer) however the sign up was easy enough only small issue was the upload of the photograph for my electric was not recorded even though I did submit it. Not sure what happened then. I have since submitted a recent recordings of both gas and electric at the start of this month. Still waiting for my final bill from previous supplier.
Date of experience: May 8, 2024
TC
The Cat
US
Switched supply to Tulo but theβ¦
Switched supply to Tulo but the electricity element failed to 'transfer over'. Unfortunately it was left to me to work this out; Tulo could have been more proactive in monitoring the situation - I had even advised them at the outset that something was not right.
Date of experience: May 8, 2024
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