very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.
4.6
Excellent
556 reviews
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💬Hasn't replied to negative reviews
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Review summary
Tulo Energy is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Easy to switch
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
Absolute conmen
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
Great customer care service
Great customer care service !
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
tulo.energy
All reviews
556 total • Write a review
Showing 501 - 510 of 552 reviews
JF
just switched to Tulo Energy
just switched to Tulo Energy, very helpful during the change, had a complication but they managed to sort it for me very quickly.
Date of experience: June 12, 2024
MT
No flexibility about monthly payment
I have just looked at Tulo after the MoneySavingExpert website suggested they would offer a 13% saving over EDF who are my current supplier. Prompted by Myles Mander's review on here I contacted Tulo to see whether the suggested monthy DD is negotiable either before or during the contract. CONTRARY TO THE RESPONSE GIVEN TO MYLES MANDER'S POST I was told the direct debit amount is NOT negotiable either before or during the contract. It is June. I will use almost no energy over the next four months. By that time at the DD amount listed Tulo would have charged me £400 no doubt for most of this sitting in credit on my account. By contrast I currently owe EDF £1400 on a DD only £10 more than Tulo's. The money is better off in my pocket than the energy companies so I will wait until October and see if Tulo's deal is still available (unlikely).
Date of experience: June 3, 2024
TH
Every question I asked was answered…
Every question I asked was answered professionally and explained quite clear . I didn’t even notice that the changeover had taken place.no hassle . Thanks
Date of experience: May 10, 2024
TH
Always helpful without any hint of…
Always helpful without any hint of being patronising when dealing with representatives of the company. They always ensure, that by default, we are on the most affordable tariff available.
Date of experience: May 8, 2024
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