very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.
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4.6
Excellent
556 reviews
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💬Hasn't replied to negative reviews
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Review summary
Tulo Energy is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy to switch
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
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Absolute conmen
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
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Great customer care service
Great customer care service !
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Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
tulo.energy
All reviews
556 total • Write a review
Showing 431 - 440 of 552 reviews
r
Called Tulo to ask about obvious errors…
Called Tulo to ask about obvious errors and anomalies on my bill. The result being Tulo want to almost double my monthly payments. They said they could not pass me to someone to talk about it and maybe someone might call/email me back with 24hrs. The day has come and gone and they want me to pay in 2 days. If Tulo can't be bothered to even call/email then I'll just find a better supplier. Not impressed at all.
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RL
They take money their not owed
I was with Tulo and switched to another supplier. They acknowledged that I had switched and I was hundreds of pounds in credit but they continued to take money from me even after I had left!
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A
Cancelled switch after an hour of signing up and they still took £161 direct debit off me. Dont answer their phone or email for a refund
Signed up and within half an hour my current provider rang and offered a better deal so I contacted Tulo by email to say I’m cancelling my switch (within an hour of signing up). They contacted me to confirm it was cancelled however they still took £161 out of my bank by direct debit! They are ignoring my emails and I have rang to be told nobody is available to talk to, at 1pm on a Friday? Making a formal complaint to ofgem. To update, they returned my call to say they couldn’t request the return of the direct debit back to me, it’s up to my bank to request the return. The bank thankfully has now done so. If they had just told me, yes the switch isn’t going ahead but you will still have the first direct debit come out i would have been more prepared. Hopefully they will do that for people in future
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MC
Text to tell me they emailed
Just switched to Tulo and immediately I received a text to tell me the have sent me an email 😬 Unnecessary harassment.
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m
Good prices but that's all
It was an easy transfer and a reasonable price, but customer service was terrible; they were very slow to reply and seemed to avoid answering any questions/their responses did not make any sense. We have had countless issues with the smart meters they installed, and they have not billed us for over 2 months, so we do not know our spending (however, we are still paying direct debit, so there is a lot of credit on our account that we can't do anything with).
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JS
Switching was quick and easy and I was…
Switching was quick and easy and I was keep informed
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EL
Easy to apply
Easy to apply, downloaded the app and were able to see all the updates as well as required things that I need to do. Definitely recommended!
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