Tulo Energy
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Cancelled switch after an hour of signing up and they still took £161 direct debit off me. Dont answer their phone or email for a refund
Signed up and within half an hour my current provider rang and offered a better deal so I contacted Tulo by email to say I’m cancelling my switch (within an hour of signing up). They contacted me to confirm it was cancelled however they still took £161 out of my bank by direct debit! They are ignoring my emails and I have rang to be told nobody is available to talk to, at 1pm on a Friday? Making a formal complaint to ofgem. To update, they returned my call to say they couldn’t request the return of the direct debit back to me, it’s up to my bank to request the return. The bank thankfully has now done so. If they had just told me, yes the switch isn’t going ahead but you will still have the first direct debit come out i would have been more prepared. Hopefully they will do that for people in future