Truckstop.com Load Board

Works well for finding freight

We are a box truck company. I find it hard to find loads that fit our needs. I was told we would be able to find loads under Van/sprinter van/cargo but that doesn't seem to be the case. I wonder if we wasted time and money on a load board that won't serve our needs.

The app never works

This is my first time to search for loads. I entered my email and the password I used to pay my money, but now it shows as being incorrect and now I am locked out. Plus now i have been on hold for 7 minutes waiting for a rep on the phone. Where's the customer service?????

Not for Sprinter Cargo Van

I wish they had a trial version of this product. I knew within 2 hours of purchase that it would not meet my needs. I purchased around 6PM one evening and was on the phone at 7am the following Monday trying to get a refund which they refused to do. The customer service/billing process was too complicated. I had to repeatedly call back or wait for a call back to be transferred between departments. It took maybe 4-5 calls (we played a bit of phone tag) and I spoke with 6-7 people. The very last person I spoke with seemed the most knowledgeable about the board and user experience. Here were the concerning issues I noticed immediately after subscribing: 1. There is no way to directly search for loads for a Straight Box Truck vehicles. It's over complicated to search for these type loads. Companies who need a straight truck are using other classifications (Sprinter, Cargo Van, Moving Van, etc - and I am sure they all are not adding the load to the system the same way.) 2. There is no way to hide a load. If my trucks do not meet what is specified, I prefer it to be hidden from my search results. There is an option to block a company. However, that blocks everything that is posted by the company which might include other postings that my vehicles actually qualify for. 3. I have five load boards up in different tabs in my browser, and this board seems to delay loads. I see loads here minutes after I see them on other boards (I will not name). And there are many times that I do not see loads that I see posted on other boards (that could be because of the exclusion of the Straight Box option). Overall, the loads I am looking for do not last long. The loads disappear quickly, and by the time any loads may show up on this board - the load is covered. Note: I set my browser up to auto refresh the load board. So far I've been stuck with the subscription and attempted to use it but it did not meet the needs for my business. A trial option would have been appreciated. Even if it was a 3 day trial. That's better than forcing the the subscription on the customer and refusing to give a refund when it was purchased less than 12 hours earlier.

Great load board!

love the app, easy to use. just the mobile app need some impruvement.

SINCE WE PAID FOR THIS SERVICE, WE WERE NOT ABLE TO USE IT FOR ONCE. COULD NOT LOG IN. CALLING SUPPORT, HOLDING FOR OVER 1 HOUR, AND HANGING UP. NOT GOOD.

Truckstop.com load board has a great platform with easy user interface. I would recommend Truckstop.com for all companies looking for spot freight.

People so rude and never answer the fon call

Unable to use it. Not even once. Run from these people. I should have known not to use a second rate unheard of company. I should have stayed mainstream.

Not very detailed and user-friendly. Was told that 26ft Box trucks were good for this site but it is not.

Site performance, tools, filters, sorting, and customer service are HORRIBLE at Truckstop. Downgraded my account from Pro to basic because none of your tools work properly, if at all for some of them, and your customer service, or lack there of, is the WORST in the industry.

Very inconsistent

Genuinely one of the best comps I’ve ever had to deal with. Both the load board side and factoring side of their business is absolutely amazing. Everyone sounds like they appreciate Their jobs so that says a lot about the company and how they treat their employees.

I recommend this app 100%

I have enjoyed working with everyone so far. Everyone is always ready to help me understand and I’m so appreciative of that!!!

Great server

It is very hard to find LTL loads. Also the brokers should be required to put more information about the load to save time (my time and their time) from having to call them only to find out that it is not a good fit. Thank you for the opportunity to share my experience.