★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Travel Guard has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I received an email saying a check was issued more than a month ago and my claim was marked Closed - however, I have not received the check.
I emailed Travel Guard twice but received no response.
I called the listed phone number, sat on hold for a long time, gave my claims #, my travel dates, my first/last name multiple times - then was told the person who answered couldn't help cancel the check / send a new one. The claims adjuster will call back - maybe.
This all feels like stalling.
I forgot to buy travel insurance from the cruise line when I booked my cruise so I went to this website and bought theirs. Well I ended up getting sick 2 days before the cruise and had to cancel. I filed a claim with them and within 10 days I had my reimbursement check. I will definitely use them again!
I wasn't able to use the same ticket to come back. It means that I buy a new ticket because your company cancelled my trip. I will not buy this kind of cheapest ticket
We bought Travel Guard insurance for our trip to South Africa. Our luggage was delayed by 24 hours and that should be covered by the bought policy. Since we did not buy essentials (we arrived late with no stores nearby and had an early tour in am) they denied any compensation.
My wife and I bought AIG (Travel Guard) travel insurance for our Panama Canal Cruise February, 2022. It included the usual Medical, trip return home and trip interruption coverage starting the day of departing our home and back. Unfortunately, during the cruise I got sick with post Covid bacterial double pneumonia and was hospitalized in a Panama City, Panama for a week. On my release, doctor suggested I stay in Panama City for 2-3 more days to recover further before traveling back to the United States. We decided to fly back home the same day of release (although my insurance policy should have covered staying extra days to recover). We wanted to get home and recuperate in my own bed. Because of time of release from hospital, only flight we could get home got us to Nashville airport (our originating airport) around mid-night. Our home is about 2 ½ hours’ drive from the airport. So, we decided to stay the night near Nashville airport and drive home next day. AIG refused to pay for the taxi to the hotel and our night stay at Nashville. The claims adjuster stated that AIG expected us to drive home at midnight. That’s the day I was released from hospital after a week of hospitalization with post Covid double pneumonia. I needed oxygen to fly home, per doctor’s order. Since I was on wheel chair after release from hospital, throughout various legs of our journey till we got to the hotel in Nashville, we tipped the wheelchair helper and luggage porter. AIG refused to pay for any of it, claiming, it was not covered expenses. How can that be not covered when it was medically necessary. Other than that, I have to say, AIG was fair in handling our claim. We have appealed their decision but they rejected our appeal.
Iftakhar and stephanie
Dont buy it, it's a scam. Purchased as advertised on Orbitz, stated Cancel Trip and with getting money back w/o reason. I canceled and opened a new claim, very complicated process online, forms are not relevant and misleading.
Never heard from AIG Travel Guard after submitting a claim. Called within 15 days and customer service was useless.
I purchased cancel for any reason which costs extra and is optional - BUT apparently you are not allowed to actually cash it in. I have waited two months to hear anything on this claim and I keep getting asked for info I do not have and just keep getting the run around, if you pay for cancel for ANY reason all you should have to show is that you cancelled the trip. NEVER USE THIS COMPANY!!
Have 2 vouchers for several hundred dollars. You have to call in, booked a trip in June. After 2 1/2 hours on hold had to give up. Had used them pre-Covid many times as I'm a frequent traveler, it used to be when you called you got someone and they were always friendly and helpful. Now it seems like they're outsource. I can't imagine if I had an emergency and needed their services. Useless company, shame on them.
Tried to change my trip cost and they sent me an email it will take 15-20 days. What?
Tried to cancel and get a refund and they sent me an email advising it will take 15-20 days.
Absurd.
Do Not Buy from this company! I purchased insurance for my final trip to Maui. I say final because I have cancer. The trip was canceled 6 months in advance of traveling so I asked for my insurance money to be refunded. They refused and I have now lost $662.23. This is the same a stealing from old people! Very disappointed!!!!!
Never trust this company. Sales agent speak of smooth process. Field agents do the reverse of it. hopeless company you will ever come across. waste of your money and time. In 1 word Pathetic service. All the try to do is innovate differenet ways to decline your claims. They are tied up with AIG and find all kinds of ways to decline your claim.
Travel Guard sucks! I have filed two claims; both were denied.
1. The airline went out of business
2. Germany closed their border to tourism a 1 1/2 months before my trip
Both were completely unforeseen which is what I thought insurance was for.
What is the point in buying insure when there is such limited coverage. Never again!
You guys should be ashamed of yourselves!
Pyramid scheme with airline United, Big Scam Dont purchase policy
They do business as AIG also, Dont get they insurance its a scam. I purchased they insurance for a travel and suffered major swelling due to a 12 hour wait/delay in airport. I assume flight would get me home in timely manner after a surgery I had and wind up getting stuck in airport and due to the long wait delay I accumulated major swelling that led to other issues stitches I had busting open and all got out of control and I finally went to ER to get help, I was fine until waiting in airport. My claim was $5,000 money I paid after Er visit and it paid with my credit card and was instructed to submit evidence proof of payment in order for claim to be reimbursed, I did all even United Airlines supporting documents and claim was denied. Do Not bother paying for this type coverage its all a scam, they do not pay out if you get injured as claimed when you purchase policy. BBB need to look into this company. Def some sort of pyramid scheme between them and United Airlines.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
