Trafalgar Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
This tour was exceptionally well planned. Our tour director was knowledgeable and organized. The coach was new and comfortable. We hit all the highlights from the brochure and so many wonderful additional surprises. It was a good experience all around.
I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!
First, our trip to Sistine Chapel and Vatican museums was cancelled which was only one of a couple tours included because of modified museum hours. I had to pay $350 to get tickets to go myself. You ride on a coach alot and when they say you see things, it is from the bus window. Small seats, provided no water and discouraged from using toilet. We were supposed to clap for driver because he did his job and not leave anything for him to clean. We were TOLD where to sit each day, they wanted luggage out an hour before departure time which means you had to get up two hours before breakfast. one hotel was 4 stars, rest were 3. Plan on spending ALOT of money to see things; everything costs more money spent $500 on tours. Food was OK at best. went on leather tour and glass blowing tour. These were sales pitches from store. We did see glass blowing 5 minutes then sales pitch for 15, same with leather store and gold store was not demonstration at all, it was them showing you pieces you can buy. Travel director sent out messages on whats app each day and was reachable. I got an attitude at first because I questioned vatican being closed but could get tickets. She told us we would go back to hotel so we could change, then said no, she changed her mind and so e were gone 12 hours from room and not prepared for day no apologies, just more like...that is that
My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food. She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.
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Trafalgar are amazing! My first experience with them was the Best of Switzerland tour and as a solo traveler I had the best time. The tour guide looked after us so well, and provided so much information about the history of the country as well the culture and languages. He even provided a lot of Lindt chocolate which was a thoughtful touch. And it gets better! Last year I WON a trip to Costa Rica (which myself and my bf were already saving up for) and Trafalgar once again went above and beyond for us. This tour guide was also amazing and he was so passionate about showing us around his country. We learnt so much from him about Costa Rica and all the flora and fauna which is truly fascinating. I honestly cant recommend Trafalgar enough, and will booking again asap!
Date of experience: February 11, 2025
I travelled with Trafalgar Travel to Turkey and it was AMAZING. Our Travel Director, Al, was so accommodating and knowledgable and treated us like family not tourists. We got to try local food and do experiences I could never have organised by myself. There was a really nice mix of couples and families on the trip, of all ages so it was easy to make friends or also enjoy time as a solo traveller. Highly recommend!
Date of experience: February 10, 2025
when my daughter and I arrived at the hotel, after arriving in Sicily, my daughter's suitcase wasa missing.(This was the 2nd time trip with Trafalgar that this had happened). We had taken the suitcase, complete with confirmed name tag on it, out to the bus witj our fellow travellers. We watched suitcases being loaded. Stiull, the suitcase didn't arrive.(also our rooms werent ready until afternoon, also chronic problem with Trafalgar. Anyway, our guide INSISTED that my daughter had taken the WRONG suitcase,as I said, we saw the name tag. The denial of responsibility, the refusal to send the driver to check th airport went on ALL day. My daughter was distraught so we spent 80 Euros travellint to and from the Airport to check, even though the guide again INSISTED she had checked and it wasn't there.(REMEMBER TRAFALGAR HAD LOST MY DAUGHTERS SUITCASE BEFORE, AND IT ENDED UP LEFT AT THE AIRPORT FOR 14 DAYS. Well, lo and behold, my daughter, after an hour of speaking with various people, retrieved her suitcase. No thanks to our guide OR Trafalgfar and out of pocket for 80 Euros. We've travelled with Trafalgar a number of times but NOTHING would induce us to use them again!!
Date of experience: January 12, 2025
This was a horrible trip that my husband & I had with Trafalgar! The tour operator was a disgrace!! He never even introduced himself, was a terrible communicator, never looked at & followed my medical firm with need to do less steps & less walking, and was in his own world? When our bus broke down in south Utah he didn’t even call the police for many hrs & we were there for 6.5 hrs, until after midnite. He didn’t even get us anything to eat. What a disgrace & since he didn’t listen to me, i ended up in lots of pain! Never Trafalgar again Bryan Smith was tour operator
Date of experience: January 11, 2025
One word, amazing ..... it's mind blowing and another mind blowing day , which the words my travel director says everday, Mr Danilo..which was exactly what we got. Was a packed trip which so much sighting and top notch service from Danilo and excellent driver Davide . Salute as my family and me had a best trip and we'll taken care .
Date of experience: January 2, 2025
If you worked for your hard-earned money and wanted to go on your dream vacation, choose another tour company. I booked 9 months prior to the tour as I saw the hotels and itinerary that I wanted. Three weeks prior, I was notified that my centrally located Rome hotel was moved out of Rome to the suburbs -45 minutes away and in residential area with no sights or restaurants. Two weeks prior to the tour, Trafalgar couldn't get tickets to the Vatican. It gets better, while on the tour, fellow tour members inform me that our hotel in Venice was moved off the island. Moved to an industrial area that half an hour bus ride away and 20-minute water taxi to get to Venice instead of walking out the front door of the Venice hotel. We lost the full experience in Rome and Venice. It is too late for me. not for you. For Trafalgar- change the name of this tour from Great Italian Cities to Suburban Italian Cities so you don't deceive your potential customers.
Date of experience: December 2, 2024
Oferują prace dla zachęty wypalają mała kwotę a na drugi dzień any coś wypłacić to trzeba ciągle im coś wpłacać Oszustwo!!!!! Nie dajcie się nabrac
Date of experience: November 22, 2024
I had to cancel my trip to Italy Trafalgar was great in returning the amount of $2329.74 for me Iris Merlino and my companion Marcia Giannini on 10/24/24. The insurance company is giving me a very hard time refunded the money I sent in all my information to their address certified mail (it was picked up per certified mail) I am not a expert on computers and cannot fill out the form with attachments. They received it on the 8th of November. I called last night no they said they did not receive the information finally I got a reference #3457971. I am still unable to walk because of bulging disc, pinched nerve and sciatica. I went to er on October 12th had MRI and CT scan Xrays since then. Since I did sign up with travel insurance when I booked the trip I would like any help you can provide. Iris Merlino 247 Brier Circle Jupiter Florida 33458 5617452377. Your booking number is ttusas-b997787 booked on July 22,2024
Date of experience: November 14, 2024
A great tour and the Tour Director and Driver were excellent, but corporate support was lacking. When we booked our trip our web page said that the itinerary would update with more detailed information " soon". It never updated. Our tour had 4 potential seasonal optional experiences, Despite calling customer service 2 weeks prior to the trip, we were unable to determine which were actually available until contacted by the Tour director. This left inadequate time to seek and book optional activities as only one excursion was actually offered.
Date of experience: October 23, 2024
We are currently taking a tour of Ireland with Trafalgar. This is our first organized coach tour abroad and our first booking with Trafalgar…. Very disappointing. My disappointment stems from the items we have listed below as well as not reading reviews prior to booking. I have listed several callouts from our travels with the intent of providing insight for prospective travelers… both seasoned travelers as well as those who are new to this type of travel experience. 1) Ask in advance as to how your seats will be assigned on the motor coach. Determine if there will be a rotation of seat assignment's including front to back and side to side (left to right) on the bus. This is important to assure seat assignments are uniform amongst all of your fellow travelers. If you’re traveling with a group and you want to sit together make sure your request is confirmed…. We were separated after day two. Resolving these points up-front will definitely create a more enjoyable experience related to of your considerable time on the coach. You don’t want to be in a situation like ours where you’re traveling along the coast of Ireland and relegated only to one side of the bus, separated from your group, and missing opportunities to absorb the scenery and document the vista’s/attractions appropriately with pictures. On Wednesday, only three days into the trip we asked our guide if we could be afforded an opportunity to sit up front or at least close to the front for at least a segment… her response was “it was already late in the trip”… the next morning we were moved to the second to last row in the coach. So much for any favorable consideration of our request while we were celebrating our wedding anniversary and my brides birthday. It was difficult for us to understand why other guests received preferential seat assignments who were not disabled nor had specific medical needs. There were situations where guests were guaranteed non-rotation of seats and therefore better seats. At a minimum, I would advocate you attempt to determine how your expectations and trip will be impacted by your seat assignments. 2) Don’t pre-pay gratuities in advance. We went with our travel agents suggestion to pay gratuities at the time of booking. On day one of the tour the tour guide explicitly defined the expectations for a gratuity… 6 and 4 euro per day for host and driver respectively per passenger. When I pre-paid the gratuities I didn’t ask how those gratuities would be distributed… this was a mistake. If you decide to pre-pay, at a minimum determine who gets the gratuity and how much. It’s like anything else, if you go to dinner and receive great service you’re more than appreciative and tip accordingly… the inverse is in-play with the “pay gratuities up-front.” With pre-paying there is no incentive for the tour guide host/hostess to provide exceptional service nor accommodate your request and/or support. I can’t confirm if it impacted our requests but it is reasonable to assume more effort would be afforded accommodating those who haven’t paid gratuities up front. 3) Determine in advance how hotel rooms will be assigned to guests We had rooms that were not desirable including a two night stay where the outside view was completely obstructed. My thought process was the travel company would have negotiated a block of preferred rooms due to the their frequency of interaction with the same hotels … tour after tour. I was wrong… these hotel rooms with Trafalgar appear to be in-fill rooms and as such are the least desirable of the hotels available rooms. Additionally, like the assignment of seats on the bus coach… if there was complete random assignment and/or uniformity/equity as to room assignments one would not question… but there was not. Of the rooms that Trafalgar made available there were rooms that were significantly better than others. I would advocate you ask in advance where you will be staying within the hotel if room choice and preference is a consideration for you. 4) Understand there will be incidental tours and sight seeing opportunities that are not included in your tour package…you will be sold hard to participate. We did participate in all of the Extra tours not included in the overall price of the tour. In summary, Mike, our coach driver was great. Our tour guide was well informed and very pleasant but the execution of the items listed above was severely lacking.
Date of experience: October 11, 2024
