Trafalgar Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
This tour was exceptionally well planned. Our tour director was knowledgeable and organized. The coach was new and comfortable. We hit all the highlights from the brochure and so many wonderful additional surprises. It was a good experience all around.
I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!
First, our trip to Sistine Chapel and Vatican museums was cancelled which was only one of a couple tours included because of modified museum hours. I had to pay $350 to get tickets to go myself. You ride on a coach alot and when they say you see things, it is from the bus window. Small seats, provided no water and discouraged from using toilet. We were supposed to clap for driver because he did his job and not leave anything for him to clean. We were TOLD where to sit each day, they wanted luggage out an hour before departure time which means you had to get up two hours before breakfast. one hotel was 4 stars, rest were 3. Plan on spending ALOT of money to see things; everything costs more money spent $500 on tours. Food was OK at best. went on leather tour and glass blowing tour. These were sales pitches from store. We did see glass blowing 5 minutes then sales pitch for 15, same with leather store and gold store was not demonstration at all, it was them showing you pieces you can buy. Travel director sent out messages on whats app each day and was reachable. I got an attitude at first because I questioned vatican being closed but could get tickets. She told us we would go back to hotel so we could change, then said no, she changed her mind and so e were gone 12 hours from room and not prepared for day no apologies, just more like...that is that
My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food. She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.
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We just got back from the Italian Holiday tour with Trafalgar and were in agreement that the tour was good but could have been a bit better. The best meals we ate were on our own as the included dinners were at the hotels(not bad but just didn't have that Italian cuisine wow factor). The hotels were fine except the one in Verona which was outdated and needs to be replaced on the itinerary. The tour director (Christopher) and driver (Enzo AKA Skippy) were both very good. One last thing is if you are mobility challenged then this is not the tour for you (plenty of walking).
Date of experience: May 10, 2025
I booked the 7 day Italian Holiday Trafalgar Tour for April 2025. I paid an extra $249 for the travel insurance in case of interruptions. Day one was supposed to be a tour of Rome, but the Popeβs funeral occurred and all sites/museums were closed. The following day we moved on to Venice. I filed a claim with Trafalgar Aon Affinity insurance for a 1/7 refund ($311) for that lost day. The claim was denied. Greedy management, donβt recommend Trafalgar.
Date of experience: May 6, 2025
US
We have just completed our Splendor of Japan, including Hiroshima. The itinerary and hotels were excellent. The cause for the 2 stars...we were assigned a tour guide that barely spoke English. She continually took the easy way out, never assigning bus seats. She told us that her boss told her, contrary to every trip we have been on, that she DID NOT HAVE TO ASSIGN SEATS ON THE BUS! She repeateadly talked about herself and her family instead of the sights we traveled past or to. When questioned about something, if you were not sitting upfront, you did not know what she was replying to. When asked about where we were, or what we were seeing, she needed to ask the bus driver. She often recruited other guests on the bus to speak into the microphone and try to assist her in providing an English explanation. When gathered outside she would begin an explanation, in hard to understand English before the entire group had a chance to gather. She was requested to start over again many times. There was a parallel tour, nine days, and on one occasion we had the benefit of that tour guide explaining tea rituals. He was articulate. He even apologized to his group for repeating what he had prepped them on, as he filled in the prep work that our guide did not do. And that's not all? Nope! While on route, our guide was filmed asleep in her seat on the bus. Costco has a lot of explaining why they suggested we use Trafalgar. Added, May 30... ...we have since contacted Costco and Trafalgar. Trafalgar customer service DOES NOT TAKE PHONE CALLS...email only! Friends we met on the trip continued on to China with Trafalgar and told us the Trafalgar quality had returned on that trip. Nice to know they can deliver sometimes. Just too bad they DO NOT TAKE CALLS. We booked Eastern Europe with a reliable competitor....THEY TAKE CALLS. BTW; The picture of our tour director fast asleep on our bus is slowly making it's way thru our groups. Quite the conversation piece. Shame Trafalgar is a Costco recommendation...Costco must be asleep on this one, lol.
Date of experience: May 2, 2025
US
No consideration for customers! Will never use trafalgar again. We are about to join a tour starting Saturday 3rd of May in Madrid. As it has been reported all over the news the situation in Spain is chaotic. We left our home in the UK on Sunday planning to go by train on our own to the south of Spain before meeting the Trafalgar tour on Saturday. When we were about to board the train from Paris to Barcelona today, the train was cancelled. And as is shown in the news there is no timeline for it to be available again. We had to pay for a hotel in Paris and cancel our hotels in Spain. We phoned Trafalgar and begged them three hours on the phone to cancel our tour. We donβt know when the trains will be available again and we canβt afford be paying hotels in Paris until the rails are working in Spain. Trafalgar said that in 10 hours the electricity would return. This is not true! No one knows when things will get back. We begged them to cancel so we can return to the UK and they said the tour has not been cancelled and things can change until Saturday. We are already on the move. They could consider our situation and are not willing too. If we wanted to cancel our tour before we would have come to Paris just to spend money in hotels. This is an extreme circumstance and Trafalgar only cares about their money. All they said was No Refund. Do not use this cashcow of a company. Will go to BBC watchdog as soon as Iβm back in the UK.
Date of experience: April 28, 2025
If I can give negative stars then I would give -100 stars. Stay away from Trafalgar. On their instructions we didn't get an in transit visa, only to be turned away at the airport. When we queried this with them they told us to look at their booking conditions, they do not take any responsibility for any incorrect information that they provided. We were supposed to celebrate 3 very momentous occasions only to be left stranded at the airport. The best part is that they invited us back to go to a presentation for upcoming tours. No refund, no credit. They have our money and we have a sour taste, bad experience. Never again Trafalgar. You do not care about your clients.
Date of experience: April 2, 2025
My husband and I used Trafalgar twice; the first time in Ireland and the second time in Costa Rica. We were taken care of from beginning to end. Especially on our first trip to Ireland because we were on our Honeymoon! Our tour guide made us feel very special. Both of our tour guides were entertaining, personable, educated, and supportive. Everything was planned for us, which is amazing and relaxing. Also, the experiences themselves were one of a kind that you would not necessarily find on your own or wouldn't be able to experience at all on your own. Another thing to highlight is the fact that you do in fact get time away from the group to venture off on your own, which is important to me and my husband. Especially when we were on our honeymoon in Ireland. We would recommend Trafalgar to anyone who wants to see a lot and do. We call it FOMO; fear of missing out. You are given such an inclusive experience in popular destinations and attractions but most importantly with the locals. We can't recommend Trafalgar enough.
Date of experience: February 13, 2025
I booked a tour a few weeks ago and it is all paid. The travel agent called me to let me know that Trafalgar cancel the trip because it is their trip, and offer a couple of extra tours to choose. I re-planned my trip and chose another tour and surprise, I have to pay some extra money for the new tour, even it was they who cancelled the initial tour. Very easy way to make money, they offer something, they cancel that and push people to pay extra money (even that it was their cancellation) because if you want to cancel the whole trip, it will cost me more. Obviously their third independent party that do the reviews show that everything is wonderful. I don't feel good now travelling with this people.
Date of experience: February 13, 2025
Me and my girlfriend did the Costa Rica tour and it was amazing. It felt like forever for the tour to happen, but once the wait was over and we were on the plane time just flew by. I couldnβt recommend the company enough. From start to finish the company and its incredible tour guide made sure that everyone on the tour had the best time they possibly could. I would definitely travel with them again.
Date of experience: February 12, 2025
