Trafalgar Travel
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Caos in Spain and Trafalgar doesn’t care
No consideration for customers! Will never use trafalgar again. We are about to join a tour starting Saturday 3rd of May in Madrid. As it has been reported all over the news the situation in Spain is chaotic. We left our home in the UK on Sunday planning to go by train on our own to the south of Spain before meeting the Trafalgar tour on Saturday. When we were about to board the train from Paris to Barcelona today, the train was cancelled. And as is shown in the news there is no timeline for it to be available again. We had to pay for a hotel in Paris and cancel our hotels in Spain. We phoned Trafalgar and begged them three hours on the phone to cancel our tour. We don’t know when the trains will be available again and we can’t afford be paying hotels in Paris until the rails are working in Spain. Trafalgar said that in 10 hours the electricity would return. This is not true! No one knows when things will get back. We begged them to cancel so we can return to the UK and they said the tour has not been cancelled and things can change until Saturday. We are already on the move. They could consider our situation and are not willing too. If we wanted to cancel our tour before we would have come to Paris just to spend money in hotels. This is an extreme circumstance and Trafalgar only cares about their money. All they said was No Refund. Do not use this cashcow of a company. Will go to BBC watchdog as soon as I’m back in the UK.