Townends Estate Agents has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Absolute sharks on the letting side. They really don't care about the tenants or the community around the property they let. They will think nothing about putting bad tenants in a property which impacts the rest of the street. The so called helpline you get passed over to the attitude is horrendous and so rude. This is a money grabbing company with no shame.
I use them to manage my property for renting. Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters. Neighbors file complaints about the property and Townends don't resolve issues which leaves everyone unhappy. Avoid this company.
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues. Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the company
Absolute incompetents, did not fix central heating for 1 month and they lied in the contract, and a long etc. Horrible experience, took the case to the Courts of Law and won it. They made absolute fools of themselves, embarrassing. AVOID AT ALL COSTS.
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townends.co.uk106 total • Write a review
US
Their partner (INEX) knowing that I am in urgent situation was asking me to pay £2000 (I took the risk to loose the agreed tenant) and paid £200 to a third party (instead of £2000) for the EICR. On day 2 after signed the contract with them, the communication has been lost. Not answering on telephone calls, voice mails or emails. They kept 6 months rents without debited anything to my account. No complaint policy, no part of Property Ombudsman. I told them that I want to stop having business with them and they told me that if I want to leave, I have to pay them £1000 per year for the next 3 years as it states in the contract. (but I have never signed a such contract)
Date of experience: December 19, 2021
I rented the place from Town Ends, They didn’t check the place properly before renting it out. First few months showering with cold water. Heating doesn’t work, never worked at all. I can keep going on for hours about how they’re behaving… I have had no choice than to put a solicitor on the case to follow it …
Date of experience: December 6, 2021
If only I had read these reviews first!! I was persuaded to market my property thru them and felt hopeful! In practice, they paid little interest and certainly did not communicate very regularly with advice or constructive feedback! I gave them the opportunity to respond to me privately which to date they have not which is hardly surprising as they do not respond to any criticism on this site either! So maybe they have no defence!!
Date of experience: November 16, 2021
Townends were a royal pain in the neck. They didn't communicate with each other or with me. Left hand didn't know what the right hand is doing. They have this so called sales progression team that don't progress anything go off leave it with someone else who gives you wrong information, other person comes back and tells you the exact opposite or leave it with someone else who doesn't know it was left with them at all. best bit is during the whole debacle they rebranded and closed the branch and no-one thought to tell me the client. defensive and downright obstructive. In the end it got done by me constantly pushing and not because they had a handle on it.Beware, the only efficient part is billing! Shan't be using them again
Date of experience: November 3, 2021
US
Marketed a house knowing a good portion of the garden didn’t belong to the house. I found out after spending £3500 on conveyancing fees and other costs the day before completion. After I backed out of the sale they are again marketing the house and courtyard garden Without informing a large part of the courtyard garden does not belong to the house. I would call that dishonest
Date of experience: October 7, 2021
Never make use of this company. I have have had them as letting agents for 4 years now, and they have paid me late every month for 4 years! I have also bought a property through them, and this is how an long time customer gets treated. Since May this year, they stopped paying me at all, although the tenant has paid on time. 4 months later I realise I have not received any rent from them. I called 8 days ago, and have tried to speak to someone that can actually help, to no avail. I made a call everyday since, with no returned calls. If you get through, its the same excuse, they waiting for something, from somewhere! No one here cares about your money at all. I just made another useless call to head office . . . and they will get back to me, no resolution whatsoever. DONT EVER CONSIDER THIS COMPANY FOR ANY SORT OF AGENCY BUSINESS!
Date of experience: September 30, 2021
From the first moment I spoke with Claire at the Staines branch I knew they were the estate agent for me. Claire gave me fantastic advice before I even instructed them. Every step of the way Claire and Derek kept me in the loop, gave me honest helpful advice and Ironed out any creases that occurred along the way. They secured a sale within the first week of the flat being on the market, which completed in under 4 months. Well done Staines branch, friendly, helpful and great job done. Would highly recommend!
Date of experience: September 24, 2021
Really really bad, Had everything offered ready for payment, and they dont take payment like majority of agents and people out there. Instead for obvious reason credit card gets blocked and they cancel the place where i need to move to! Useless agency, Havent got a clue! Then they have no one answering their calls on a monday morning, how unprofessional and pathetic,
Date of experience: September 20, 2021
