Kole

Reviews by Kole

SP

Speedy SameDay Courier

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Jan 14, 2023

Very bad and frustrated experience.

My client choose them and they charged us for their service £59.20 while other company for the same distance charged my client ON SATURDAY (2days before) only £13 (in 4h delivery time) and Royal Mail for next day delivery is charging £6. They received the job at 10.30am. I accept to stay longer in my office in order to receive the parcel (100gr) by 5.30pm as per their statement on their email. I left my office at 6.30pm without any update. I received an email to inform me that the parcel has been delivered at 7.32pm without to stay where they left it! Area: Greater London 19miles. We had to exchange a numerous emails next day where the package is. Never answered on my complaints. Not recommended. Very bad and frustrated experience.

TO

Townends Estate Agents

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Dec 19, 2021

NOT RECOMMENDED

Their partner (INEX) knowing that I am in urgent situation was asking me to pay £2000 (I took the risk to loose the agreed tenant) and paid £200 to a third party (instead of £2000) for the EICR. On day 2 after signed the contract with them, the communication has been lost. Not answering on telephone calls, voice mails or emails. They kept 6 months rents without debited anything to my account. No complaint policy, no part of Property Ombudsman. I told them that I want to stop having business with them and they told me that if I want to leave, I have to pay them £1000 per year for the next 3 years as it states in the contract. (but I have never signed a such contract)