TOUS Jewelry is a well-established brand specializing in jewelry, bags, and fashion accessories since its inception in 1920. The company offers a diverse range of products, including rings, necklaces, bracelets, and earrings, designed to enhance personal style with originality and flair. TOUS aims to cater to a wide range of customers, including fashion-conscious individuals seeking unique pieces that make a statement. The official website, tous.com, serves as an online shopping platform where customers can explore the latest collections and enjoy exclusive offers. With a commitment to delivering quality and innovative designs, TOUS Jewelry continues to be a popular choice for those looking to express their individuality through fashionable and elegant accessories.
Reviewers generally express satisfaction with Tous Jewelry, highlighting the quality of products and the attentive service in stores. Many customers appreciate the careful packaging and timely delivery of their orders, noting that the staff is friendly and helpful.
Positive experiences often mention the elegance and design of the jewelry, with several consumers stating that their purchases exceeded expectations. However, some critical feedback arises regarding delivery issues, particularly with the shipping service, which has led to frustrations over misdirected packages. Additionally, there are complaints about the slow processing of tax-free documentation for online purchases. Overall, while there are some delivery-related concerns, the majority of reviews reflect a positive sentiment towards the brand's product quality and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry & Watches.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: Tous Jewelry is #2 of 5 on overall rating in this group.
60 reviews of Tous Jewelry. Filter by what matters to you.
compre unos anillos por internet(online) todo perfecto hasta que quise sacar el tax free! no habia manera por emali se tardaron un monton mas de una semana y no tengo el documento, claramente ya me fui de españa y no pude secibir mi taxfree.
Scam , Es un mes mi pedido pero aun no recibo nada, me equivoco de dar respuesta, eso es para el TOUS QUE SOLO UNA SEMANA QUE HE PEDIDO Y HAS LLEGADO BIEN! NO ES PARA USTED! MENTIROSOS!
Contacte con Tous porque me regalaron un bolso muy feo. Lo compré a través de Privalia y en Privalia solo tienen 15 días para cambios y se han caducado. Les solicité alguna solución a Tous al ser un bolso que tienen en su outlet y en su web. Les dije de comprar algo de importe superior y pagar la diferencia. No me han dado ninguna solución. Por supuesto que no pienso volver a comprar nada. Han perdido una clienta y una venta y por supuesto voy a hablar mal a todo mi alrededor porque no puedo darle 0 estrellas
Quick answers to the questions people ask most.
Yes, Tous Jewelry is a legitimate company with numerous verified reviews averaging a high rating. Customers frequently highlight the quality of their products and the friendly service they receive.
No, Tous Jewelry is not a scam. While some customers have reported issues with delivery times, the majority of feedback reflects positive experiences with their products and customer service.
Tous Jewelry specializes in a wide range of jewelry and watches, known for their unique designs and quality craftsmanship. Customers appreciate the elegance and stylishness of their pieces.
Tous Jewelry accepts various payment methods, including credit/debit cards and online payment options. Customers have commented positively on the convenience and ease of the purchasing process.
Tous Jewelry has a customer-friendly return policy, allowing returns within a specific timeframe. Many reviews indicate satisfaction with their handling of exchanges and refunds.
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I am a customer of Tous since many years and even since before the online shops were available. I just placed an order for 1500€ and a few days later received a mail that because of money laundry I should upload my ID card which I did but somehow this was not processed as I received again another mail for the same thing days later, by which time it was too late for me as the parcel would not arrive on time before leaving the delivery address so cancelled my order. The sad thing is they don’t actually understand about money laundry and how it works, the payment was made through a bank so the origin is tracable, it’s not as if I was paying cash. Anyway they lost a 1500€ sale for nothing. Too bad for the bears 🐻 they’ll have to find new homes elsewhere.
Hace un año compré un reloj por 229€, y mi experiencia ha sido muy decepcionante. Con apenas un año de uso, el reloj está totalmente ennegrecido, lo cual demuestra una calidad pésima para el precio que pagué. Al acudir a la tienda, en lugar de ofrecerme una solución adecuada, me responsabilizaron a mí y me dijeron que debía pagar un nuevo baño de color: 65€ por la correa y 65€ por la esfera, un total de 130€. Es decir, más de la mitad de lo que me costó originalmente el reloj. Me parece una auténtica vergüenza: mala calidad en los productos, precios desorbitados y una atención al cliente que no está a la altura de una marca a la que hemos comprado durante años. Sinceramente, no recomiendo comprar aquí. La relación calidad-precio es muy mala y la postventa deja mucho que desear.
TOUS Jewelry is a well-established brand specializing in jewelry, bags, and fashion accessories since its inception in 1920. The company offers a diverse range of products, including rings, necklaces, bracelets, and earrings, designed to enhance personal style with originality and flair. TOUS aims to cater to a wide range of customers, including fashion-conscious individuals seeking unique pieces that make a statement. The official website, tous.com, serves as an online shopping platform where customers can explore the latest collections and enjoy exclusive offers. With a commitment to delivering quality and innovative designs, TOUS Jewelry continues to be a popular choice for those looking to express their individuality through fashionable and elegant accessories.
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