Tous Jewelry
Read all reviews for Tous Jewelry →
Total Incompetence and lack of Intelligence
I am a customer of Tous since many years and even since before the online shops were available. I just placed an order for 1500€ and a few days later received a mail that because of money laundry I should upload my ID card which I did but somehow this was not processed as I received again another mail for the same thing days later, by which time it was too late for me as the parcel would not arrive on time before leaving the delivery address so cancelled my order. The sad thing is they don’t actually understand about money laundry and how it works, the payment was made through a bank so the origin is tracable, it’s not as if I was paying cash. Anyway they lost a 1500€ sale for nothing. Too bad for the bears 🐻 they’ll have to find new homes elsewhere.
