Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 931 - 940 of 996 reviews
AR
5 out of 5 stars

Switching accounts

I read the Trustpilot reviews, which were generally very positive, but wanted to speak to Tomato Energy before taking the plunge and switching suppliers. I spoke to VJ, who was very helpful and reassuring and explained how it all works and addressed any concerns. He identified an estimated annual saving of £1,454 (to be fair, my current electricity bills are enormous) and all the necessary details were taken over the phone, with the new account becoming live at midnight in 4 days time. A very positive experience so far.

Date of experience: January 15, 2025

SH
5 out of 5 stars

Mix up of address

Spoke to Pargat today he was very helpful as I had joined Tomato but had the wrong door number. He addressed the issue in a very professional manner Very friendly and helpful easy to talk too.

Date of experience: January 15, 2025

JG
5 out of 5 stars

Wheathampstead Customer

Tomato energy, excellent value for money and cut over from previous supplier smooth and seamless!

Date of experience: January 15, 2025

MB
5 out of 5 stars

Tomato have been open honest…

Tomato have been open honest and super competative. The switch process was straight forward and so far excellent service

Date of experience: January 15, 2025

P
5 out of 5 stars

Transfer easy

Account transfer team responsive and interested, Pargat keen to give good service and able to give information about tariff options efficiently. Actual transfer easy to implement

Date of experience: January 15, 2025

JM
5 out of 5 stars

Great so far!

Switched to Tomato energy was hassle free and I'm now enjoying off peak rates through the day and night. With load shifting, I'm saving money which is what I was looking for. I had a courtesy call from their customer services today asking how the switch was and the guy I spoke to was very polite. I just wish they had a decent app, as although the website is fine, it's far more clunky and inconvenient compared to an app.

Date of experience: January 15, 2025

SB
5 out of 5 stars

Tam was very pleasant and knowledgeable

Tam was very pleasant and knowledgeable

Date of experience: January 15, 2025

KW
5 out of 5 stars

Switching to Tomato Energy has been a…

Switching to Tomato Energy has been a smooth and hassle-free experience. Their communication has been clear and helpful, and I appreciate the detailed welcome email with all the necessary information. Submitting meter readings via their myWatts platform was straightforward. So far, I’m pleased with their service and look forward to seeing how things progress. Great start!

Date of experience: January 15, 2025

DH
5 out of 5 stars

Very informative and pleasant…

Very informative and pleasant conversation with Emma Dalton. Clearly spoken and very polite. Helping me save on my energy bills, thank you.

Date of experience: January 15, 2025

M
5 out of 5 stars

Very Impressed

I phoned tomato.energy to change my energy supply to them because of the excellent price. A gentleman called VJ dealt with my various questions. He was very knowledgeable, polite and helpful. He was also friendly and made the process very easy. I hope my future dealings with this company are as good.

Date of experience: January 15, 2025

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