Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

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SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

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AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

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Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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All reviews

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Showing 261 - 270 of 996 reviews
LO

Tomato Energy employee was polite

Tomato Energy employee was very clear and polite on my telephone call. Hopefully Tomato Energy will full fill the answer he gave me. Thank you.

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P

Installation and customer service…

Installation and customer service excellent 👌

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M

Very good experience

I've been with Tomato since late 2024 and the service, from the switch, to the billing has been spot on. I had one small issue with the direct debit but this was dealt with by Sonu over the phone in minutes. I highly recommend them.

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Jw

Great

When I phoned my call was answered immediately, I spoke to pargat who listened to the issue and was very helpful resolving it.

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TM

Spoke to Pargat who was a complete…

Spoke to Pargat who was a complete Gentleman and very helpful regarding setting up my Direct Debit with Tomato Energy (who in my opinion are the best priced electricity company in the UK) if you want to save a significantly amount of money and deal with a great Customer Service team, then I can't recommend them enough. Keep doing what you are doing Tomato Energy!

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J

Tomato Energy is not for everyone but for me it’s great

Tomato Energy is not for everyone - you must have a well working SMETS 2 meter or you will have issues with billing. Even with well working meter I had issues with my usage not appearing on MyWatts page twice BUT with a short call to support each time, it has been fixed within days with all missing data being backfilled and bills generated each month. While it does take some care to monitor your usage to ensure data is flowing OK, the prices are really great and for me personally it is fine and I can deal with occasional hassle if required. So I would recommend it for anyone with SMETS 2, in a good reception area, especially if you have EV or battery and do monitor your usage anyways as this may not be a fully “hands off” experience (at least not yet)

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SV

Ofgem investigating

Be warned energy customers, Tomato Energy are about to go bust! ofgem opens investigations into liquidity and blocks them from taking on new customers! Writing is on the wall, no wonder nobody from Tomato Energy ever gets back to me they've probably all been made redundant

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LB

Well after exhaustive calls i finally…

Well after exhaustive calls i finally switched back to my original supplier had confirmation email...confirming this Wrote a review for Tomato energy...but at the end of their reply it says thankyou for joining us...you couldnt make it up.!!!..I have switched back to my supplier ....

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G

Received notification from joint…

Received notification from joint administrators of TOMATO ENERGY regarding my account. I have never heard of this company so I don't need to know that they are going bust!

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LT

Very nice call from Ash to make sure I…

Very nice call from Ash to make sure I have what I need as a new account holder. He said it would only take a couple of minutes and for once it did!

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