TokyoTreat

4.59 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.59 out of 5 stars
Excellent
5 out of 5 stars
810
4 out of 5 stars
104
3 out of 5 stars
15
2 out of 5 stars
8
1 out of 5 stars
63
1,000 reviews in total

Review summary

TokyoTreat is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Absolutely amazing treats

Absolutely amazing treats, can't wait to try more!

1
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

SCAM

SCAM! Auto renewed my subscription without my consent, refused to refund. I'll be reporting this as fraud to my credit c...Read more

1
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

The tokyo treat snack are unique to me…

The tokyo treat snack are unique to me and my family! Its nice to get a taste of tokyo japan from time to time. Its alwa...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great product

Great product. Super diverse snacks and tasty flavors. The soup was king and the Hello Kitty gummies unreal. Would like ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Aaron
Aaron
1 reviews
over 3 years ago
4 out of 5 stars

A yummy snack box from Japan

A yummy snack box from Japan! Altough i would have loved a little more snacks and not just 3 big and some small 10 cent snacks for the big price u pay.. its a lovely surprise in the mailbox!

Helpful?
Humaydah K
Humaydah K
1 reviews
over 3 years ago
5 out of 5 stars

Love it!!

Fast delivery, box came in good condition, snacks are all very tasty and they have a helpful and informative booklet with each snack and any allergies that they may contain! So many new flavours, I love it can’t wait for my second box!!

Helpful?
Jordan
Jordan
1 reviews
over 3 years ago
5 out of 5 stars

I love it!

The box is amazing and there are many different things I wouldn’t normally think of trying. Would definitely recommend this box!

Helpful?
over 3 years ago
4 out of 5 stars

Very cool box

The June box has good variety of snacks, well balanced between sweet and savory. Shipping was fast and easy as usual, which is very appreciated.

Helpful?
Adam
Adam
1 reviews
over 3 years ago
5 out of 5 stars

I'm more than satisfied with the box i…

I'm more than satisfied with the box i got.

Helpful?
Dan
Dan
1 reviews
over 3 years ago
4 out of 5 stars

Buy it

the emotions received from opening their box deserve 5 stars. only wish I have is for them to offer tracking in my country, otherwise good job. recommend them.

Helpful?
Elisa
Elisa
1 reviews
over 3 years ago
5 out of 5 stars

Snack Giapponesi sempre top!

Per ogni gusto! Dal dolce a salato senza tralasciare le super bibite. Che bontà!

Helpful?
Landry
Landry
1 reviews
over 3 years ago
5 out of 5 stars

It is the first a order a Tokyo Treat…

It is the first a order a Tokyo Treat box and I’ve been nicely surprised from the very beginning just by having a look at the website: every is clear, looks fun and makes you wanna get all of it. Couldn’t resist long before pressing the “order” button. I live in Spain and the box got delivered within 10 days, which is super fast. After opening the box, I was even more surprised by the number of snacks inside. Feel directly in Tokyo just by opening it. The tiny book is amazing and explains a lot of different little things about the snacks in the box but also some Japanese cultural points! I will definitely renew the membership to maybe 6 months or a year as I just did a one month to have a try. Thank you so much Tokyo Treat!! All my blessing to you from Barcelona, Spain! :D

Helpful?
MarzipanChuwu
MarzipanChuwu
1 reviews
over 3 years ago
1 out of 5 stars

SCAM. DO NOT BUY.

One word: predatory. My experience with this company has been S**T, to say the least. I'm not going to provide screenshots because they contain my private info, but if I find it necessary eventually I will. I've never been this frustrated in my entire life because I feel impotent. I bought the TokyoTreat box in September 2021 to receive the October 2021 one and it never arrived. I ordered it from its official website and paid with PayPal. I contacted their customer service from their page, and basically I have to pay an extra $12.50 to get another box because THEY had a problem with shipping, or I get NOTHING. Not even a refund. They don't want to give me a refund because supposedly the payment has already gone through their system. A really absurd reason. They expect me to pay extra after they robbed me to get what they didn't give me. And it's already been a long time, so I can't do anything from PayPal. I've told them that they are basically stealing and that the least they could do is cover the shipping fee and they ignore everything I say, they just send the same, seemingly automaticated message. Mind you, I've been trying to track this shipment since the beginning, and I've asked them about it several times before about the package because I was worried. Not only that, they are trying to pin this on me saying that the shipping address was wrong to try and justify the extra charge, even if they sent me the address I provided and it was the right one. I have received several international deliveries to my door to that address, including Umai Crate which is amazing. I have paid $47.50 dollars, and after they have stolen from me, they expect me to pay $12.50 dollars more to cover their mess, instead of being a decent company with decent customer service, and covering the shipping fee to deliver what they promised, or AT LEAST give me a refund. I don't wanna have to deal with them anymore. I want a refund. I would not recommend this company to anyone at all. They are shady, they disregard your concerns, and as soon as you encounter a problem like this, you have no way to solve it. Even if you have positive experiences with them, think about what happened to me. They will not help you.

Helpful?
Prim
Prim
1 reviews
over 3 years ago
1 out of 5 stars

Avoid it in Europe at least

For France and maybe globally countries with customs fees : What tokyotreat does not say is that the delivery company they chose will bill you extra 15€ + 2,50€ VAT concerning France to deliver your package, telling you this is because they payed the fees "in advance" for you. It is a complete scam. Even if you refuse the package you will have to pay it. I contacted Tokyotreat to ask them to cancel the next boxes I ordered as they were not even prepared. They did not want to refund in any way. Also make sure to cancel your subscription on PayPal the moment you bought a box, because they automatically renew the purchase if you don't, even if this is for one box, and obviously they don't refund. If you want to cancel through their website they erase your whole account at the same time.

Helpful?
Tai
Tai
1 reviews
over 3 years ago
5 out of 5 stars

Amazing!

I absolutely love to dive in to the Japanese culture of snacks. Everything is so delicious and I absolutely adore the monthly booklets that come with the box. The booklets explain to you what each snack is, while also informing you of Japanese culture, city wards, history, and holidays. I love how interactive TokyoTreat is with their boxes and their social media.

Helpful?
Van
Van
1 reviews
over 3 years ago
5 out of 5 stars

Great

Took abit long time but when it arrived it was great! Great selection

Helpful?
Emma
Emma
1 reviews
over 3 years ago
5 out of 5 stars

Amazing

Me and my younger brother were surprised by how good the flavors where. If it weren't sent to us as a surprise then we would have never tried them.

Helpful?
over 3 years ago
5 out of 5 stars

The Tokyo Treat box is the first…

The Tokyo Treat box is the first subscription box I’ve ever purchased, and it came in exactly as described. I enjoy the variety of the snacks, and the unique curation of items. I very much appreciate the booklet provided that tells you allergy information! That’s crucial for me.

Helpful?
Collusions
Collusions
1 reviews
over 3 years ago
5 out of 5 stars

Great Selection & Quick Delivery!

Quick delivery and large range of items in package, amazing selection of items especially the drinks!

Helpful?
Aidan
Aidan
1 reviews
over 3 years ago
5 out of 5 stars

Good service and quick shipping

First box arrived within a week and contained what was advertised for it, everything looks lovely and i look forward to next months box and future boxes

Helpful?
Zsolt Gál
Zsolt Gál
1 reviews
over 3 years ago
5 out of 5 stars

It is really great to have something to…

It is really great to have something to look forward to each month and these are the best snacks ever! Always something different but totally delicious.

Helpful?
over 3 years ago
5 out of 5 stars

As always a fun box of delectable…

As always a fun box of delectable delights

Helpful?
over 3 years ago
5 out of 5 stars

My experience with ToykoTreat has been…

My experience with ToykoTreat has been amazing. My family enjoys each month a new box arrives at our door step.

Helpful?
Barbara
Barbara
1 reviews
over 3 years ago
5 out of 5 stars

Pure fun!

I received a 3-month subscription for my birthday and I admit it’s pure fun! Every box is a surprise and reminds me of my holidays in Japan

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About TokyoTreat

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.