TokyoTreat
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SCAM. DO NOT BUY.
One word: predatory. My experience with this company has been S**T, to say the least. I'm not going to provide screenshots because they contain my private info, but if I find it necessary eventually I will. I've never been this frustrated in my entire life because I feel impotent. I bought the TokyoTreat box in September 2021 to receive the October 2021 one and it never arrived. I ordered it from its official website and paid with PayPal. I contacted their customer service from their page, and basically I have to pay an extra $12.50 to get another box because THEY had a problem with shipping, or I get NOTHING. Not even a refund. They don't want to give me a refund because supposedly the payment has already gone through their system. A really absurd reason. They expect me to pay extra after they robbed me to get what they didn't give me. And it's already been a long time, so I can't do anything from PayPal. I've told them that they are basically stealing and that the least they could do is cover the shipping fee and they ignore everything I say, they just send the same, seemingly automaticated message. Mind you, I've been trying to track this shipment since the beginning, and I've asked them about it several times before about the package because I was worried. Not only that, they are trying to pin this on me saying that the shipping address was wrong to try and justify the extra charge, even if they sent me the address I provided and it was the right one. I have received several international deliveries to my door to that address, including Umai Crate which is amazing. I have paid $47.50 dollars, and after they have stolen from me, they expect me to pay $12.50 dollars more to cover their mess, instead of being a decent company with decent customer service, and covering the shipping fee to deliver what they promised, or AT LEAST give me a refund. I don't wanna have to deal with them anymore. I want a refund. I would not recommend this company to anyone at all. They are shady, they disregard your concerns, and as soon as you encounter a problem like this, you have no way to solve it. Even if you have positive experiences with them, think about what happened to me. They will not help you.