5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Have rang me 4 times in the last 5 days about payments failing when they have already gone through. Constant filling out of expenditure forms and questions surrounding expenses. Borderline harassment to something be with a myriad of mental health problems leading to money issues. Absolute cowboy operation
I would just like to say what an amazing person Mackayla from TM legal is she was very helpful made me feel very reassured I don’t usually cope very well with talking to people due to my mental health but Mackayla made my whole experience very comfortable I wish there were more people in the world like her.
failed to mention that even after payment was made the order couldn't be removed immediately like they claimed it could be the lady who took my payment made me believe it wouldnt get in the way of the sale of my house and that the order would removed with immediate effect as a result my house sale has fallen through sending my whole life up in smoke I don't know how they sleep at night
Ian made me feel comfortable and really helpful
Spoke to Aqeel, he was very thorough, ensuring everything l said was documented exactly. He asked about health and reasons for the debt and was very sympathetic to the reasons for it. He accepted the amount Stepchange told us to offer and set up the payment there and then. Came off the phone very relieved and happier than when we started 🙂
The lady I spoke with Ranell was so understanding,compassionate and really was there to help with this matter. I was so worried about calling but I couldn't have had a more lovely lady on the other line.
Had a lovely guy ash help me with my situation all handled really well xx
Trying to get money from people for a company that has no longer exist is out of order and am sure lots of people agree with me and that company is brighthouse and also scaring people in to paying more than they can (disgusting)’
Very efficient lady I had on the phone , knew what she was doing and was good at what she did . All your staff needs to be like her . I can’t remember her name but she was lovely and helpful. Thank you
Helpful and sensitive at a very difficult time for me personally.
I must be honest, I find it amazing that a company like this has such a high trust pilot score. Do people who are at their lowest point financially really come on here and give a "yogurt advert response" saying how happy they are, after dealing with an advisor from this company. I wonder if I will get a response asking me to mail them.
Good and understand with means
Spoke to Avi this morning, my query was dealt with professionally and efficiently, very pleasant and helpful gentleman
The staff member was really helpful he explained everything to me and was very courteous
Great experience, efficient, gracious, patient
Clint was very helpful and understanding and discussed everything that needed to continue with my problem.
Avi was lovely and very professional
Great customer service
Spoke with Bianca, she was so kind and helpful, made a scary and stressful situation so much easier to cope with and I’m very grateful for that!
The loverly lady Bianca was so nice caring and compassionate. She explain everything she was doing explained about how my data would be handled. Bianca is a extremely good asset to your company 👏
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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