Friendly and helpful
Friendly and helpful

9 months ago
The gentleman who took my call was very knowledgeable and it was very easy to book the holiday. He answered all my questions to my complete satisfaction and made the holiday booking experience a pleas... See more
9 months ago
Our first Titan trip. The collection from home/return transport worked well, even though we didn't know the transport would be shared. This was not made clear on booking. The Hotel du Lac was clean... See more
10 months ago
Lisa was very efficient at booking the holiday we wanted. She promised to ring back with details and she did.
Friendly and helpful
confidence in the agent we spoke to.
Very helpful and knowledgeable agent
Easy to book a holiday listened to what I required, very helpful
Booking lines were busy but I received a call back as promised. Representative was efficient and friendly. Didn’t rush me through the booking process and I was old certainly recommend Titan.
used Titan many times - always excellent
Good efficiency, felt cared for.
I got straight through on the phone I did feel I was being treated as an individual Everything was explained clearly and very pleasantly
Overall we enjoyed and would recommend the tour. The tour manager Karen was great; personable, knowledgeable, helpful and well-organised. The itinerary was good, we visited some nice places on our trips, like Murcia with its casino and Cartagena. Also, the first two hotels were located near pleasant town centres, with interesting sites and walks. The food and drink choices in all three hotels was generally very good. We did find the Aguilas hotel not as nice as the other two (which were excellent) and our room not to quite the same standard.
You offer a customer phone service Avoids mistakes at my age and indeed you gained additional monies through the adding offered, not clear in the brochure nor on line
Essential Vietnam and Cambodia in Nov-December 2024 for my wife’s birthday. We thoroughly enjoyed our visit to Vietnam and Cambodia. Thank you for the good planning, coordination, choice of venues, flights and local transport (from initial pickup to return home) by Saga/Titan overall – another well-composed customer-friendly package. On tour we appreciated the local expertise and ‘service with a smile’ of our knowledgeable tour manager, local guides and drivers. As for the wonderful places we visited – Hanoi, Ha Long Bay, Hoi An, Ho Chi Minh City (Saigon), Mekong delta, Siem Reap and of course the temples of Angkor – the treasured memories will stay with us. Along with memories of some great hotels, great food, and of kind, gentle, hospitable people…
Due to unforeseen circumstances, we rang to change a pre booked holiday with Saga to one via Titan. Sophie who took our call was amazing and went far above and beyond to assist us. She was helpful, friendly and efficient, a credit to the company and we look forward to our upcoming trip.
Good company to book your holiday with Used titan for the last seven years for holidays good pick up to and from the airport, good holiday experience
Very informative. A company that knows what it's doing.
It was an easy to follow questionnaire.
Excellent guide with great knowledge and information about areas and animals we saw. Our driver was amazing at finding the location of most of the animals we came here to see. In general a most excellent holiday experience
Helpful, knowledgeable adviser, easy to use the portal, competitive pricing
Everything has been brilliant from start to finish, what a fab experience. Can’t fault any of the accommodation, the staff were so helpful and friendly. A big thumbs up to our driver Clyde and guide Martin who looked after us brilliantly, kept us loaded with info and got us to see some amazing animals and sights. They both made the experience one we will never forget.
Just back from our Vietnam/Cambodia tour and what an amazing experience. Too many highlights to mention. Lap our tour guide manager was helpful,friendly and knowledgeable and having him every step of the way to make sure we got our flights on time, good seats at the farewell dinner/ show etc made the whole experience worthwhile.
Excellent tour with unforgettable wildlife encounters along the way. First Class Tour Manager who was knowledgeable and caring, with a local guide who constantly spotted and identified the many animals, birds and plants we saw. Hotels were good, the only downside was having to transit via USA with their unreasonable demands to go through immigration process and security checks whilst in transit. I would recommend this tour to anyone seeking a wildlife viewing holiday, in an unspoilt country. The final part of the tour included a cruise along the Panama Canal, staying in a very modern city, a different type of adventure but well worth it. A major plus provided by Titan is the transfer to and from Heathrow is included in the overall price. A major plus for anyone travelling from the north of England.
Based on analysis of 29 reviews rated 1-2 stars for Titan Travel
“I would imagine because the contract with the ITC was binding and the customer mattered not at all”
“VISA ISSUES: This is a strange one, but I've not been on holiday with them yet, but will be going to Canada later in...”
“Probably the worst holiday i have endured in my entire 70 years and the biggest waste of time and considerable amount...”
“I wasn’t please with Titan customer service, no information was provided regarding the tours and what to prepare befo...”
“Was about to booked Kenya holiday online when promo code for 15% discount didnt take, said was on holidays up yo Ja...”
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Titan Travel is an established UK tour operator, renowned for offering expertly curated escorted tours, cruises, and rail journeys since 1978. With nearly 50 years of experience in the travel industry, the company provides over 150 meticulously designed itineraries that cater to a diverse range of travelers seeking enriching holiday experiences. Titan Travel's services include a nationwide return chauffeur service, flights, meals, and various excursions to enhance the overall travel experience. Targeting individuals and groups looking for seamless travel solutions, Titan Travel emphasizes exceptional customer service and organization. The company aims to deliver effortless adventures, backed by a Happiness Guarantee that ensures customer satisfaction throughout their journey. With a focus on creating memorable vacations in destinations worldwide, Titan Travel serves those who appreciate both comfort and exploration in their travel pursuits.
Titan Travel receives high praise for its exceptional tour experiences and knowledgeable staff, with many customers highlighting the ease of booking and the quality of their holidays. Reviewers frequently commend the helpfulness of agents like Chandan and Lisa, who provide thorough assistance and prompt follow-ups. The tours themselves, such as the Essence of Japan and Route 66, are described as memorable and well-organized, often featuring fascinating destinations and a friendly atmosphere. However, some customers express disappointment regarding specific aspects, such as unclear communication about shared transport arrangements and issues with hotel accommodations. Despite these criticisms, the overall sentiment remains overwhelmingly positive, reflecting a strong reputation for delivering enjoyable travel experiences.
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