Waiting too long on the phone to speak…
Waiting too long on the phone to speak to someone to make a new booking and then having trouble hearing and understanding them. Just wonder if some are working from home?

9 months ago
The gentleman who took my call was very knowledgeable and it was very easy to book the holiday. He answered all my questions to my complete satisfaction and made the holiday booking experience a pleas... See more
9 months ago
Our first Titan trip. The collection from home/return transport worked well, even though we didn't know the transport would be shared. This was not made clear on booking. The Hotel du Lac was clean... See more
10 months ago
Lisa was very efficient at booking the holiday we wanted. She promised to ring back with details and she did.
Waiting too long on the phone to speak to someone to make a new booking and then having trouble hearing and understanding them. Just wonder if some are working from home?
The process of selecting the holiday was enjoyable and informative and the booking process smooth and no problem.
Melanie the booking agent was very good . Lovely to deal with in all fronts . We have never visited Japan before but after our booking conversation we are looking forward to our holiday . Only thing that has let us down is the post as haven’t received written confirmation on a holiday booked a week ago .
Excellent knowledgable staff, which is the starting point to having a fantastic, well organised holiday.
This was a holiday we had wanted to do for a while. This was a holiday mixed between city and wildlife. Unfortunately, the weather was not always kind to us and there were some disappointments. Our tour manager Alven and our guide Melvin were very informative, funny and thoughtful. They took into account everyone's abilities and were very kind. They gave us a great holiday. The food on the trip was amazing and the hotels lovely. One of the lodges are described as basic and it is but there was hot water, hairdryer and kettle. It also had air conditioning. With regard to Titan, I found they were helpful in a couple of booking issues I had and sorted them to my satisfaction. There were a couple of things though where information would have been useful. When visiting the caves on the tour, a pair of rubber/surgical gloves would be useful due to the bat droppings on the hand rails. Also, some information on how to get from the international gates to domestic gates for the connection would have been helpful. Overall, we had a great holiday with amazing tour manager/guide, good food and hotels.
We have just returned from the Rajasthan tour with Bhanu and I would like to commend him on his knowledge, his organisational skills and the way he created us as a team. We have had great fun with him and he has been a brilliant ambassador for India and Titan. I would also like to congratulate our driver Jagga who had to have his wits about him at all times. The hotels we stayed in were all lovely but Khimsar Fort and Deorgh Palace were particularly special. The pace of the trip has been just right. We lived India and will definitely be back as the people are lovely, welcoming and hospitable. Nice job Bhanu and team…. Matt and Anna Brown
I have thoroughly enjoyed Titan holidays in the past, good value for money, and have just booked another. Booking is easy and quick on line, and confirmatory documentation was received by return.
So easy to book with all our questions answered immediately.Nothing was too much trouble
We have just returned from our Vietnamese Discovery tour with an extra 3 days in Cambodia. The holiday tour of Vietnam was a wonderful experience seeing so much of a beautiful extraordinary country. All hotels were of a very high standard with friendly helpful staff. Our tour guide Hua was absolutely first class he was exceptional in looking after his Titan family. He was passionate and knowledgeable about his country and kept us all entertained with his great sense of humour. Hua also kindly helped us with our trip to Cambodia where all travel and pickups went well with the help of our local guide Mr Sarak. The hotel in Seim Reep was first class with a wonderful swimming pool and a short ride by tuc tuck into the bustling town. All in all we had a wonderful experience. Every holiday needs a Hua and a Mr Sarak.
The guy I spike yo was very helpful and patient. Hope what I asked for would be fulfilled.
Easy booking with well-informed booking agent. Ring back service worked very well.
Always book our holidays with Titan especially big holidays as we know we won’t be disappointed. Love how once we have booked everything including transport to the airport or boat are taken care of by Titan. So nothing to worry about.
Excellent value for money. You are looked after the whole time. Amazing tours and good choices of hotels and tours. All round excellent trips.
Having never used, or even heard of Titan Travel we have just booked a holiday of a lifetime Safari. Millie the sales agent was outstanding, gave me the confidence I was looking for and called back when she said she was. Initial impressions of Titan have been excellent - we trust our safari will be just as Amazing…. Alanincapel
Great hotels and good experience. Wanted to see more wildlife. Elephants?
I inadvertently booked the wrong year!! I contacted Titan who arranged the amendment very quickly. The agent was polite, efficient and very informative. I could not have asked for any better service. If the holiday I booked is up to the same standard I cannot wait to go!
Very professional and thorough booking on the telephone for a holiday to Lake Orta.
Titan provide very good VIP service.
Didn't have long to wait on phone, even on a Sunday & Melissa asked questions & listened to what my requirements for this trip were. Also gave helpful info regarding timescales & what I would need to travel, visa etc.
Booked a holiday this afternoon with Titan Travel. Sandra dealt with my booking and she was an amazing help. Answered my queries and was very knowledgeable.
Based on analysis of 29 reviews rated 1-2 stars for Titan Travel
“I would imagine because the contract with the ITC was binding and the customer mattered not at all”
“VISA ISSUES: This is a strange one, but I've not been on holiday with them yet, but will be going to Canada later in...”
“Probably the worst holiday i have endured in my entire 70 years and the biggest waste of time and considerable amount...”
“I wasn’t please with Titan customer service, no information was provided regarding the tours and what to prepare befo...”
“Was about to booked Kenya holiday online when promo code for 15% discount didnt take, said was on holidays up yo Ja...”
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Titan Travel is an established UK tour operator, renowned for offering expertly curated escorted tours, cruises, and rail journeys since 1978. With nearly 50 years of experience in the travel industry, the company provides over 150 meticulously designed itineraries that cater to a diverse range of travelers seeking enriching holiday experiences. Titan Travel's services include a nationwide return chauffeur service, flights, meals, and various excursions to enhance the overall travel experience. Targeting individuals and groups looking for seamless travel solutions, Titan Travel emphasizes exceptional customer service and organization. The company aims to deliver effortless adventures, backed by a Happiness Guarantee that ensures customer satisfaction throughout their journey. With a focus on creating memorable vacations in destinations worldwide, Titan Travel serves those who appreciate both comfort and exploration in their travel pursuits.
Titan Travel receives high praise for its exceptional tour experiences and knowledgeable staff, with many customers highlighting the ease of booking and the quality of their holidays. Reviewers frequently commend the helpfulness of agents like Chandan and Lisa, who provide thorough assistance and prompt follow-ups. The tours themselves, such as the Essence of Japan and Route 66, are described as memorable and well-organized, often featuring fascinating destinations and a friendly atmosphere. However, some customers express disappointment regarding specific aspects, such as unclear communication about shared transport arrangements and issues with hotel accommodations. Despite these criticisms, the overall sentiment remains overwhelmingly positive, reflecting a strong reputation for delivering enjoyable travel experiences.
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