JENNY
1 reviews•New Reviewer
about 1 year ago
Tide field agent Obum visited and…
Tide field agent Obum visited and helped order my POS. I appreciate the service.
Helpful?
TrustScore
4.5
Great
47
5
1
3
4
60 reviews in total
Over a year ago
I am happy so far. Not a big issue a part for cash withdrawal and deposit.
Over a year ago
Very informative and helpful support from Tanisha Singh at Tide today. A very pleasant telephone manner and highly efficient communication skills. Much appreciated.
Over a year ago
For once someone ( Dhananjay) was able to help me resolve a problem
Over a year ago
I spoke to Aiden Jones about ordering another expense card for my team,I found him helpful polite and knowledgeable, also patient as im not very tech minded, Thank you Aiden for your help.
Tide field agent Obum visited and helped order my POS. I appreciate the service.
Very good and reliable to bank with any time
Tide is a great banking app and purely thinks of there customers
Been using Tide for 4 years now and never had a bad word to say about them, had a small accounting issue pop up today and it was sorted within the hour by Ibrahim & Anish Thanks again
I had a call from Tide regarding my savings account. Pan was very helpful and gave me good news which isn’t always the case with interest rates but today was a good day. Definite bit of member success.
Excellent customer service from Pan. Quick call and to the point without wasting any time. Thank you.
Superb service so far, very easy process
Took 3 days for mine transaction to appear in the account
If it was available I would give this "bank" a negative star. Holding legitimate payments without notifying us Asking personal questions about remitters that I would have no way of knowing. Payment receipts taking in excess of 7 working day "Customer service" is utterly useless
Chris sorted out my problems super fast. Perfect service
Very professional
Step by step guidance, and user friendly application process.
Well, I must Say that I found Maya very helpful as She gave a listening ear to all I had to Share and with great Patience. She has been a great Asset to the Com
Thank you for resolving my problem.
Yesmeen was absolutely amazing, she has set up my second Tide business account & told about the Snart plan & I want to try it also TCR. Thank you
Awesome service
Got my business account opened recently. Obum visited my stall and helped set up our POS. We deal on Afro-Caribean foods and its been good with Tide
Spent 7 hours on the online chat to trying to sort an issue out. My client tried to pay via Natwest Credit Card 3 times and each time Tide couldn't' collect money so the pinged back to the customer. Tide's response after 7 hours was ask the customer to pay with another card or transfer you the money. I regret opening an account with these clowns when I started my business. I would advise anyone else to bank with an actual high street bank who can handle basic business transactions. If they spent more time actually behaving like a bank rather than trying to sell a load of bad add-ons daily, they'd likely be more competent. I'm disgusted at Tide's customer service, it is an absolute joke. Absolute set of clowns.
The customer advisor was really helpful and explained everything in a very well mannered way which was understandable really appreciated all the help
Coperative
Based on analysis of 7 reviews rated 1-2 stars for Tide
“So bed experience Tried to set up account for 2 weeks Nothing, just west my time With Company House took just few hou...”
“Customer service very slow”
“I am trying to understand how to use Tide for its cardless payments when I am at an event and people pay”
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Tide is an innovative business banking platform that offers a comprehensive suite of financial services tailored for small and medium-sized enterprises (SMEs), contractors, and freelancers. With over 1.5 million users globally, the company provides essential banking solutions that include business accounts, payment processing, expense management, and invoicing tools. Tide's platform is designed to simplify business finance management, allowing users to focus on their core operations. Targeting SMEs in the UK and beyond, Tide enables businesses to open a free business account quickly and access features such as competitive savings rates, 24/7 in-app chat support, and FSCS protection. By integrating various financial tools within a single app, Tide aims to streamline the banking experience and support the growth of its customers, making it a valuable resource for those looking to enhance their business finance management.
Tide receives overwhelmingly positive feedback from its users, with many praising the helpfulness and efficiency of the customer service team. Reviewers highlight specific staff members, such as Tanisha Singh and Aiden Jones, for their polite and knowledgeable assistance, making the onboarding process smooth and pleasant. Customers appreciate the informative support and the ease of setting up accounts, noting that Tide understands the challenges faced by small business owners. However, some complaints arise regarding issues with cash withdrawals and deposits, as well as occasional difficulties with account management. Despite these minor concerns, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction and service excellence.
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