I am happy so far
I am happy so far. Not a big issue a part for cash withdrawal and deposit.

Over a year ago
I am happy so far. Not a big issue a part for cash withdrawal and deposit.
Over a year ago
Very informative and helpful support from Tanisha Singh at Tide today. A very pleasant telephone manner and highly efficient communication skills. Much appreciated.
Over a year ago
For once someone ( Dhananjay) was able to help me resolve a problem
Over a year ago
I spoke to Aiden Jones about ordering another expense card for my team,I found him helpful polite and knowledgeable, also patient as im not very tech minded, Thank you Aiden for your help.
I am happy so far. Not a big issue a part for cash withdrawal and deposit.
Very informative and helpful support from Tanisha Singh at Tide today. A very pleasant telephone manner and highly efficient communication skills. Much appreciated.
For once someone ( Dhananjay) was able to help me resolve a problem
I spoke to Aiden Jones about ordering another expense card for my team,I found him helpful polite and knowledgeable, also patient as im not very tech minded, Thank you Aiden for your help.
Unexpected call to help me set up pay machine Also set up savings account Very helpful
Vinnie was very helpful with helping in coming the business account, he was clear and concise.
I’ve only just opened a business account with tide however the customer service I’ve experienced was very polite and welcoming
Nice and truly forthcoming customer service.
Really helpful in every stage
Easy to setup
Yesmeen was absolutely amazing, she helped with your Tide Account and also spoke about the Tide card reader to me. Very good and happy service
Great experience
Tide provide a great banking experience for small and growing businesses. They understand the difficulties encountered by small business owners and help in many ways to assist in growth by seeking knowledge of the way a business operates in an unobtrusive manner.
Aleksander Atanasov is a credit to Tide clearly explained all my options and enticed my to try the accounting admin feature which looks helpful at a cursory glance
Thanks to Aidan Jones
Very smooth transition from Santander, very good app
Awesome bank, very customer focused
Yesmeen was really helpful, Service was perfect, she helped me setup my Tide account. Thank you.
Tide appear to be a decent professional operation, who are bending over backwards to welcome you as a new customer with many free trial incentives. They are proactive in their approach in marketing their services to me. It's early days as yet, as I have only just joined them. But so far everything seems very promising.
Yesmeen was good! She took her time to guide me and helped me setup my business account. Thank you service was good.
Based on analysis of 7 reviews rated 1-2 stars for Tide
“So bed experience Tried to set up account for 2 weeks Nothing, just west my time With Company House took just few hou...”
“Customer service very slow”
“I am trying to understand how to use Tide for its cardless payments when I am at an event and people pay”
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Tide is an innovative business banking platform that offers a comprehensive suite of financial services tailored for small and medium-sized enterprises (SMEs), contractors, and freelancers. With over 1.5 million users globally, the company provides essential banking solutions that include business accounts, payment processing, expense management, and invoicing tools. Tide's platform is designed to simplify business finance management, allowing users to focus on their core operations. Targeting SMEs in the UK and beyond, Tide enables businesses to open a free business account quickly and access features such as competitive savings rates, 24/7 in-app chat support, and FSCS protection. By integrating various financial tools within a single app, Tide aims to streamline the banking experience and support the growth of its customers, making it a valuable resource for those looking to enhance their business finance management.
Tide receives overwhelmingly positive feedback from its users, with many praising the helpfulness and efficiency of the customer service team. Reviewers highlight specific staff members, such as Tanisha Singh and Aiden Jones, for their polite and knowledgeable assistance, making the onboarding process smooth and pleasant. Customers appreciate the informative support and the ease of setting up accounts, noting that Tide understands the challenges faced by small business owners. However, some complaints arise regarding issues with cash withdrawals and deposits, as well as occasional difficulties with account management. Despite these minor concerns, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction and service excellence.
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