The Travel House Reviews

I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation. Despite repeated follow-ups, there was no proactive communication from their side. When we finally managed to reach them, we were told the ticket had not been issued, despite the fact that payment had already been taken. To make matters worse, they have not provided any valid evidence of a refund. Every attempt to get a resolution has been met with evasive responses and a complete lack of accountability. This is not just poor service, this is outright fraudulent behaviour. No reputable travel company operates in this manner. I strongly urge others not to trust The Travel House under any circumstances. This has been a deeply frustrating and distressing experience.

Fast response and reasonably priced air fares.

Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different websites via Skyscanner, I received a call from someone claiming to be a travel agent from "The Travel House". They offered me a flight deal that was significantly cheaper than what I had seen online and asked me to make payment over the phone. Trusting their presentation, I provided my credit card details and was charged £1,556.92 on 29th July. Shortly after the payment was processed, the agent blocked my number and became completely uncontactable. I reached out to The Travel House, who confirmed there was no booking under my name and advised me to report the incident by email and dispute the charge with my credit card provider. The transaction on Credit card appeared as: THE TRAVEL HOUSE LTD WEST DRAYTON +44 208 145 0027 This is a serious complaint against The Travel House for misleading customers, taking payment under false pretenses, and then cutting all contact. I demand accountability and a full refund. This conduct is unacceptable and must be investigated immediately.

Quick service and helpful staff

The tickets was a good deal, Payment went easy, The whole process was fast and easy.

Smoothest booking experience i have encountered.. professional staff

Booking confirmation and tickets were sent very quickly. Good efficient service

Searching for a suitable and low cost flight was easy to do

Really good price offering considering other websites and airlines were over double! Quickly received e-tickets within a couple of hours, looking forward to my trip in a couple weeks!!

Great to the last detail. Agent Brad was very professional and easy to deal with

Russell and Henry are an absolute credit to Travel House they found the best flights in and out of different states seamlessly and for the best price. Do not have any worries booking with this company A++++++ 5 star ⭐ service. Thank you 👍

Great prompt service from Brad

We had a last minute cancellation by BA when flying back from MIA to LHR with no offer of a replacement flight so we needed to find an alternative ourselves. Looking at the other airlines the cost would have been in excess of $16k, which we were unwilling to risk. Tripadviser pointed to an alternative via JFK through The Travel House for a fraction of that cost. It is always a concern booking with an unknown agent, particularly as it was past midnight UK time, but I followed up the booking with a phone call, which was promptly answered (in spite of the time) with an assurance that the flight was being ticketed as we spoke. Within 40 mins I had the ticket information and checked in with the airline. They could not have done anything else and I would use them again without hesitation!

Extremely helpful. They confirmed all our details and sent payment link through making the whole process very easy

Simple and straightforward thanks

Found ticket on Kayak. Travel House website smooth with no glitches. No hidden costs. Ticket £ 40 cheaper than same flight last year. Etickets arrived quick. Excellent.

Rate didn’t change what was shown was given, email confirmation received immediately after payment and e-ticket email the next day Superb

I have never used The Travel House before but got an amazing price for a business class seat and received all the airline documentation within a few hours - very happy with their service

great customer service

Very efficient booking procedures, prompt reply for any information needed. E-Ticket was issued within 24hr of booking. No hassle at all.