Thérapie Clinic Reviews

Very professional staff. Pleasure to deal with. They consider your own skin needs and offer their professional advice on how to treat your concerns . Very approachable and trustworthy. Highly recommend

Friendly and efficient staff felt very comfortable in the store and under no pressure to buy any service, everything very well explained

Paula is a truly exceptional and highly qualified therapist. Before seeing her, I had been seeing another therapist’s for six months, but there was little improvement. Her approach, care, and professionalism were on a completely different level. Thanks to her, I finally saw real results. Highly recommended

Therapie Navan provides an excellent service, punctual and courteous. No hard sell, friendly and warm staff, just a great experience from start to finish.

My experience with Therapie has been deeply distressing, and I feel a genuine responsibility to warn others. During one of my laser treatments, I suffered burns—something I had never experienced in any of my previous sessions with different staff members. What makes this even more alarming is that a close family member, who was treated by the same practitioner a couple of weeks prior, also sustained burns as well as severe facial discolouration and pigmentation. We both immediately felt that our sessions were unusually painful compared to past treatments, and the injuries we were left with confirmed that something had gone seriously wrong. But the treatment injuries were only the start of the ordeal. What followed felt cold, dismissive, and deeply disappointing. Therapie’s handling of the situation came across as more focused on protecting themselves than on supporting the people who were harmed. Despite the seriousness of our injuries, they provided no transparent or convincing evidence from their “internal investigation” to show that no negligence had occurred. Instead, the process felt heavily geared towards shifting blame rather than taking accountability. What shocked me the most was how the complaints and refund process seemed designed to limit how freely customers can speak about their experiences. In my personal view, the emphasis appeared to be on protecting the company’s reputation and income rather than doing the right thing by clients who have been injured. The way the situation was handled left me feeling discouraged from openly sharing my experience, and gave me the impression that minimising negative reviews was a higher priority than genuine care. Adding to this, my Data Subject Access Request (DSAR)—a legal right—was handled appallingly. I submitted it in early October and responded immediately to their verification request. Despite this, my emails went unanswered, follow-ups were ignored, and they later attempted to claim that they had never received the information that I had sent on the very same day. I had to point out the exact email timestamps to demonstrate that their statements were not accurate. The entire DSAR process felt evasive, unprofessional, and incredibly disrespectful—especially given that this involved an injury and sensitive personal data. After weeks of contradictory communication and avoidable delays, I am now escalating the matter to the Information Commissioner’s Office because I no longer trust Therapie to handle data transparently or responsibly. This experience has been painful, emotionally draining, and deeply disappointing. From the burns themselves to the way I felt dismissed, unheard, and discouraged from speaking openly, I have lost all trust in this organisation. Based on everything I have been through, I cannot recommend Therapie to anyone. In my opinion, they lack transparency, accountability, and genuine care for the wellbeing of the clients who put their trust in them! The below response is curiously silent on the fact that I have requested my data and they have thus far failed to comply and incorrectly tried to state I did not provide them with information requested. I stand by the above.

The skin specialist was fab, really knowledgeable. I've had a couple of treatments in a few of the different stores, and South William St. has been my fav. so far. Overall happy with the service. There was one or two staff out of the several I've dealt with over the years who weren't friendly, but generally speaking they've been great.

Staff and treatments have all been great. Used a few different locations due and every one has been a positive experience. The team are kind and professional and the treatment results have been great.

Excellent knowledgeable therapist for micro needling. I can see the benefits to my skin after just three treatments!

I had never had even a facial before, and thought I'd treat myself to the non-invasive, non-surgical facelift. All the employees at the Clapham Junction Thérapie were extremely welcoming, knowledgeable and reassuring. Stephanie did my treatment and couldn't have been kinder, or more gentle, explaining as she went along, and I loved every minute of the experience. Recovering after a rather major operation, this was exactly what was needed and I'm so happy that I decided to book these treatments.

I recently attended the swords clinic and I had my consultation with Dara whom I found to be extremely helpful & knowledgeable and straight away I felt comfortable knowing I was in good hands . My skin is looking good already after my vitamin c peel 🥰 and I am hoping to go back to therapy to receive more skin treatments . Dara has told me that before Christmas the swords branch will be doing micro needling and explained the benefits , I cannot wait to book .😍 It really makes such a difference when a therapist takes the time to talk to you about your skin and what expectations you have and what you want to achieve. ✅ ✅ ✅

Staff are genuinely so friendly and welcoming, and I always feel comfortable going there. Always very accommodating.

The girls at Therapie, where so lovely. The service was first class.

Staff here are always great, professional , make you feel at ease. Good range of treatments.

I recently had a consultation with Sophie and she was absolutely amazing. She was professional, incredibly kind, and genuinely warm throughout the entire session. I learned so much - far beyond what I originally came in for. She went above and beyond to answer all my questions, and her dedication and genuine interest in helping was truly unmatched. The whole experience, including the warm reception, left me extremely happy. Highly recommend!

Sophiee is always very professional and provides great customer service.

Lovely clinic, staff all so friendly and helpful. Had a few treatments here including Botox, polynucleotides and laser hair removal. So pleased with my results so far!

Quick and efficient. Results are pretty good so far.

Melissa was amazing. She made me feel very comfortable from the get go and took time explaining the process to me. 100% coming back to her. The lady at reception was very welcoming when I entered and was leaving.

Felt so comfortable getting my laser done considering I’ve huge fear of the pain of it.

My experience after having 4 treatments at Therapie has been fab. The staff at Manchester have been professional and considerate when carrying out the treatment prior to the appointments and also the aftercare. During my treatment they have always made sure to take extra care that you don’t feel uncomfortable and the conversations flow as if you are having a treatment at your home and with people you know( it’s a building of good rappor Between the staff and yourself regardless of not having met them before as they put you at ease straight away. Fully appreciated and don’t feel uncoupling back there again and again so thank you