Easy fair and quick
Easy fair and quick! Thanks
4.7
Excellent
541 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
The Mobile Guru is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Excellent Transaction with Mobile Guru…
Excellent Transaction with Mobile Guru once again and can highly recommend to all Thanks !!
Sold my old phone to The Mobile Guru
Sold my old phone to The Mobile Guru. Super easy process. They gave me a quote, I posted the phone to them using the postage label they emailed me, and a couple of days later the money was transferred to my bank account. Easy cash for an unwanted phone. Also good to know that my phone gets a second lease on life.
Great service
They gave a quote. Reviewed and approved the quote day after I sent it. Paid the next day. Very smooth interaction.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
themobileguru.com.au
All reviews
541 total • Write a review
Showing 91 - 100 of 537 reviews
DB
I was very happy with my trade in…
I was very happy with my trade in quote. The process of selling my iPhone was rather easy with drop off option used. Will definitely use Mobile Guru again in future.
Date of experience: May 7, 2025
JL
Very easy process with much better…
Very easy process with much better payout than anyone else was offering. Would definitely sell my old phone to Mobile Guru again.
Date of experience: May 7, 2025
T
Travis
US
Dishonest Company – Paid less than agreed and now ignoring me
I traded in my phone with Mobile Guru Australia and was initially quoted $730 after providing accurate details about the condition of the device. Once they received the phone, they claimed it was in a different condition (which is untrue) and reduced the payment significantly—far below the agreed amount. I asked them to return the phone (which they say is an option) and they didn't. I have contacted them multiple times via email to dispute the decision, but they have completely ignored all communication. If you're considering using Mobile Guru, think twice. They appear to operate in bad faith and prey on customers who don’t have the time or energy to fight small claims. If you’ve also been shortchanged and are being ignored, I encourage you to contact your carrier and block the IMEI. This will render the phone unusable on most networks, and it's a legitimate way to protect yourself from being scammed. You can usually do this by reporting the phone as "lost or stolen" through your provider, as receiving less than the agreed amount qualifies as stolen. Consumers deserve better. Companies like this should be held accountable. Share your story and take action—don’t let them profit from dishonest practices.
Date of experience: May 4, 2025
SW
Sold my mobile
Sold my mobile. Quick evaluation and payment.
Date of experience: May 1, 2025
RS
Amazing experience
Amazing experience. Quick sale and received payment next day.
Date of experience: May 1, 2025
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