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The Fragrance Warehouse Reviews - Page 5 | CrowdTrust

HomeThe Fragrance Warehouse Reviews

The Fragrance Warehouse Reviews

Name: The Fragrance Warehouse Customer Reviews
Creator: CrowdTrust

3.5

|Great|86 reviews

Last reviewed 6 months ago

TrustScore

3.5

Great

86 reviews in total

See what reviewers are saying

MariaFeatured

7 months ago

La perla classic 8ml mini

I have just received my order from the fragance warehose 1 bottle of Paloma Picasso which is okay and two bottles of la perla classic 8ml mini Unfortunately both bottles of la perla classic have gone... See more

Debra MahoneyFeatured

6 months ago

Easy to order

Easy to order and quick delivery

Andrew,MoranFeatured

7 months ago

My product arrived smashed in the…

My product arrived smashed in the packaging. I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since. I was offered a repeat order and h... See more

Not for saleFeatured

Over a year ago

I ordered 2 Caroline Herrera perfumes…

I ordered 2 Caroline Herrera perfumes from here. Smooth transaction, good communication with seller and delivery took place about 5 days after order placed. Everything arrived as described and happy w... See more

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1 reviews•New Reviewer

over 1 year ago

Is this company still legally trading..

I've lost confidence in The Fragrance Warehouse as they do not respond to email queries and their listed phone number disconnects every time you call it.

Helpful?

Lisa Morgan

1 reviews•New Reviewer

over 1 year ago

Great prices and genuine product

Helpful?

Ann Cole

1 reviews•New Reviewer

over 1 year ago

I still have not received my parcel as…

I still have not received my parcel as address was incorrect and Royal Mail returned it to you.

Helpful?

Barbara Smith

1 reviews•New Reviewer

over 1 year ago

I have not received my order

Helpful?

sharon grainger

1 reviews•New Reviewer

over 1 year ago

Excellent price and prompt delivery

Helpful?

customer

1 reviews•New Reviewer

over 1 year ago

Absolutely thrilled with my purchases…

Absolutely thrilled with my purchases no damage to boxes or bottles.

Helpful?

Previous 1 2 3 4 5

Common Issues Reported by Customers

Based on analysis of 30 reviews rated 1-2 stars for The Fragrance Warehouse

Returns8 mentions

“I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since”

Customer service6 mentions

“AVOID - unbelievably poor service”

Refund5 mentions

“I have just received my order from the fragance warehose 1 bottle of Paloma Picasso which is okay and two bottles of...”

Response time4 mentions

“After multiple emails, I received no refund or meaningful response”

Never received3 mentions

“Never received parcels, tracking did not work as possibly given a fake tracking number or one that did not exist”

The CrowdTrust Experience⭐

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About The Fragrance Warehouse

The Fragrance Warehouse is a UK-based retailer specializing in a wide range of perfumes, aftershaves, and beauty products. The company aims to provide customers with access to the latest fragrances from renowned brands, ensuring that everyone can find a scent suitable for any occasion. Their product offerings include popular collections from designers such as Carolina Herrera, Valentino, and Ariana Grande, along with various testers for consumers to explore. Targeting fragrance enthusiasts and beauty consumers, The Fragrance Warehouse caters to individuals seeking quality products at competitive prices. The company's user-friendly website allows customers to browse and purchase items conveniently, reinforcing its commitment to providing a diverse selection of fragrances and cosmetics. By focusing on customer satisfaction and product variety, The Fragrance Warehouse positions itself as a go-to destination for those looking to enhance their personal scent collection.

Review summary

The Fragrance Warehouse receives mixed feedback from customers, with a notable divide in experiences. Many reviewers praise the fast delivery and ease of ordering, highlighting that the site is user-friendly and shipments arrive promptly. However, a significant number of consumers express frustration over incorrect orders, with multiple reports of receiving the wrong perfume or damaged products. Some customers feel that the company does not take responsibility for these errors, leading to dissatisfaction with customer service. Despite the positive remarks about product quality and pricing, the recurring issues with order accuracy and responsiveness overshadow the favorable aspects. Overall, while there are commendable features, the negative experiences with order fulfillment create a concerning impression.

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The Fragrance Warehouse Reviews

TrustScore

See what reviewers are saying

La perla classic 8ml mini

Easy to order

My product arrived smashed in the…

I ordered 2 Caroline Herrera perfumes…

Is this company still legally trading..

Great prices and genuine product

I still have not received my parcel as…

I have not received my order

Excellent price and prompt delivery

Absolutely thrilled with my purchases…

Common Issues Reported by Customers

The CrowdTrust Experience⭐

About The Fragrance Warehouse

Company information

Review summary